为您找到与口才情景对话相关的共200个结果:
下面是读文网小编总结的一些社交中的说话技巧,供你参考。
①自我暗示法。与陌生人交谈前,可作自我暗示,要把与陌生人交谈看成是一件乐事,是锻炼口才的好办法,是获得新信息的好途径,并可适当默念:“慌什么?一句一句说!”“急什么?自有办法可想!”“要勇敢、镇定地说出第一句!”②自我信任法。相信自己能说会话。这样才能变畏途为乐境,变被动应付为主动出击,并做到:该说则说,该笑则笑,该问则问,自然大方。③警句启迪法。牢记一些帮助你战胜胆怯、鼓足勇气的警句,常常有很好的启迪作用。如“勇气是男子汉的主要品性”,“大胆天下去得,小心寸步难行”等。④紧张情绪转移法。别老想着:要和陌生人谈话了,怎么谈呢?真急死人……要把这种紧张情绪转移到别的事物上去,如看看室内的陈设,鉴赏一下墙上的名画,挂历等等。紧张的心情自然地消释了,交谈就能较轻松地进行。
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一个人不重视口才培养就是不重视自己的生命;一个企业不重视员工的营销训练就是不重视七生存和发展;一个社会不重视口才艺术就是不重视前进和创新。下面是读文网小编整理的一些口才对话和口才训练技巧,供你参考。
过年期间,想买一双运动鞋,于是去了一个商店。以前一直在网上买东西,很少到线下商场去买,这次去线下买东西,还想顺便研究一下购物流程是否顺畅,体验如何。
我逛了几家店,感觉都没啥特色,导购员也只是极力说自己的商品怎么好怎么便宜。于是又来到了一家店,我一进门,刚开始左右看,一个悦耳的声音传来,欢迎光临本店,先生,您想买鞋吧。我们最近在搞新年回馈活动,很多新款推出,我来给你介绍一下吧。
这句话说的有意思,让我无法拒绝啊。又有新款,又有回馈,还是主动给我介绍一下。我在想其他店,他们都是在问:
我有什么可以帮你?
你要不要看看我们的新款?
你需要什么样的鞋子?
我最后只是简单的回复,我就随便看看……..
在她的介绍下,我还真的发现有一双不错的鞋子。我问了一下价钱,要558,新年活动打折后也要358。我说你们的鞋子怎么这么贵?导购小妹看着我,笑着说:
您很会挑鞋子,这双鞋是新款,是厂家这次请的国际设计师设计的,听说在国际上还获过奖的,而且材料和做工都很不错……一分钱一分货,价格是不低,但绝对是值得的。
好吧,有这番说辞,我不好再说贵了,只好说,你能否便宜一点?导购小妹回答说:
您先试试吧,如果不合适,再便宜你也不会要不是。您的脚多大码?哦,43码,这双正是您要的大小,您坐这里试试。
这时候我很自然的跟着她去试鞋了。但心里有点奇怪,这个小姑娘怎么那么容易就把我的问题给化解了呢?我怎么那么容易就顺着走了呢?她为什么不直接回答我的问题?
试鞋子的过程中,我问小姑娘,你们这个品牌我怎么没有听过呢,小姑娘说:这个品牌很有名的,您没有听过么,我来给您解释一下啊……太厉害了,小姑娘不回答我的问题,反而问了我一句。一下子又掌握的主动权……鞋子试好,还不错,接下来我有心考验一下小姑娘了。我说,鞋子还不错但还是太贵了再便宜一点吧。我想她应该说能便宜还是不能便宜吧,怎么着也要减几块钱。小姑娘的回答:
这双鞋真的是很合算的,如果不是新年,不可能打折。另外,这双鞋质量很好,至少可以穿两年,只要358元,每天算下来才5毛钱。我看您手上的钱包啊,是PRADA的,这个值好多双鞋子了,要是鞋子太便宜也不般配不是。您想学习更多相关文章吗?请添加微信号caz9168每天为您更新励志,销售,管理,商战案例,等经典文章,免费学习.此微信改变了千万人的命运,欢迎您的加入。
小姑娘一番话,让我觉得身价被认可了,再还价真的不好意思。但我接着又说,我的这个钱包是冒牌的啊才50块钱。我倒想看看小姑娘怎么接话。
您开玩笑了,从您的气质一看就是在外见过世面的,再看您钱包的拉链做工也不可能是仿品。您挑中一双鞋也不容易不是,其实358元,价格真的不贵,就当您多请了一位好朋友吃饭而已。
我真的有点服了,一方面告诉我时间也需要成本,另外又告诉我也就是一顿饭钱,还是请好朋友吃饭的钱,说得都合情合理。但我仍然不死心,只好用最直接的方式挑战了。我说:这双鞋确实还可以,但你要是不便宜一点我总觉得亏了,你怎么着也得给我打个折吧,以后我再介绍朋友到你这里来买。
能帮我介绍客户,真是太感谢您了。我只是个导购员,实在没有权力再打折了。这样吧,您下次过来,如果有赠品,我给您申请两个送您吧。您看这双鞋您穿着也很合适,您一会儿是刷卡方便还是付现金方便?
我说刷卡方便。小姑娘说:
那您跟我到这边来刷卡。
等我刷卡完了以后,我发现,小姑娘的这一招太狠了,先问是刷卡方便还是付现金方便,然后就直接把我带过去了。让我没有犹豫的机会。在我很自然的付完款,小姑娘又说话了:
我这里有给老顾客优惠的袜子,您买了我们的鞋子,也算老顾客了,价值68元的袜子,您给10元就好了,也算我刚才无法给您打折的一个补偿。好的,袜子在这里您拿好,欢迎您下次再来啊。
这就是搭配套餐,而且我感觉是帮了我很大的帮,她在补偿我。我当时说太感谢了。
等我买了鞋子和袜子回来,回顾整个过程,这个小姑娘的导购技巧非常厉害,从我进门到最后成交离开,她一直处于很主导的地位。让我感觉很舒服,她最终也没有降价,我还觉得占了便宜。商业是个很有意思的过程,有很多做销售的朋友,你们学到什么了吗?
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对于热恋中的人来说,爱情是甜蜜而又温馨的。但是甜蜜的背后,往往存在很多危机四伏的“陷阱”。下面是读文网小编整理的一些关于恋爱口才技巧对话大全的资料,供你参考。
◆错误答案A:“挺漂亮的。”
◆错误答案B:“不怎么样,比你差远了。”
◆错误答案C:“我都没怎么注意她。”
标准答案:我觉得她对你挺真诚的,应该好好珍惜这样的朋友。
解析:答案A纯粹是没事儿找抽型的,女人是绝不能允许你在她面前说别的女人好的(当然,母亲除外。);答案B听着就太假了;答案C你一定觉得回答得挺高明的吧,她压根儿就不会信,而且她会展开想象分析你为什么不愿意对她的朋友进行评价。所以,要避开问题,转个弯儿回答,让她觉得你一切都是为她着想,她会有被呵护照顾的感觉。
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话题的引入方式有很多种,例如开门见山、循序渐进、话题的转入、动作引入等等,在话题切入时还要考虑一些外部局部因素。现在请欣赏读文网小编为你带来的沟通技巧情景对话。
人生是不断地说服他人,以寻求合作;反过来也可以说,人生是不断地遭到拒绝和拒绝他人。
在社会交往中,女性直截了当说出拒绝的话,很难出口,然而,有时候又不得不拒绝对方,这就要求女性要掌握拒绝的技巧。
首先要求拒绝者态度和蔼。不要在他人开口要求时予以断然拒绝。对他人的请求迅速采取反驳的态度,或流露出不快的神色,或藐视对方,坚持完全不妥协的态度等,都是不妥当的,应该以和蔼可亲的态度诚恳应对。
拒绝对方要开诚布公,明确说出事实。不敢据实言明,采取模棱两可的说法,致使对方摸不清自己的真正意思,而产生许多不必要的误会,这就容易导致彼此关系的破裂。
拒绝时不要伤害对方的自尊心。特别是对你有恩的人,来拜访你做事,的确是非常难以拒绝的。不过,只要你能表示尊重对方的意愿,率直地讲出自己的难处,相信对方也是会谅解的。
拒绝对方,要给对方留一个退路,也就是给对方留面子,要能让他自己下梯子。你必须自始自终很有耐心地把对方的话听完,当你完全听完对方的话后,心里应该有了主意,这时再来说服对方,就不会使对方难堪了。
有的拒绝,不能把话完全说死,特别是商界,要让对方明白,此次遭拒绝,尚有下次机会。
如果很有把握可以加以拒绝的话,只管堂而皇之与对方面对面相坐。如果对付的是一个难缠的人,拒绝他时,最好避免视线直接接触,选择位置以斜、横为佳。当你知道怎样选择地点来拒绝对方时,你还要考虑到时机问题。有时候,拖延一段时间,审慎选择机会,会使得原来紧张的局面完全改观,这也是一种拒绝人的技巧。
如果某个异性当面向你表示爱意,你又不乐意接受其爱,就可用拖延法说“不”。他邀你跳舞,你可以这样回答:“以后吧,有时间我会约你的。”
在社交场合,不妨用下列方法试一试。
--有意推托。如“转告一声倒可以,就怕她产生误会,还是你直接同她讲一声为好。”“这件事由我出面恐怕不太好”。
--尽量回避。“我没看清楚”,“我没注意”。
--故意拖延。“今晚有事,以后再说吧”。
--保持沉默。“让我再考虑考虑”。
--另有选择。“好是好,不过我更喜欢……”
--婉言回绝。“我很理解你的心情,这样做对你我都没有好处”。
一般来说,拒绝人者占上风,遭人拒绝者占下风。遭人拒绝时,凡事要看开一点,既然多说无益,不如漂亮、干脆地来个撤退。
看了“沟通技巧情景对话”
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口才的训练在无形中与我们生活的方方面面有关,许多细节的训练在日常生活中也就变得异常重要了。下面读文网小编整理了练口才和幽默对话的方法,供你阅读参考。
能够放开自我,敢于自嘲的人的幽默感是不错的,在表达时加以修饰与用风趣的口吻式的自嘲,能够逗趣别人,从而拉近彼此间的距离。
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在口语交际的过程中,表达主体运用准确、得体、生动、巧妙、有效的口语表达策略,达到特定的交际目的,取得圆满交际效果,今天读文网小编给大家分享一个口才技巧对话实例,希望对大家有所帮助。
A:卖方林小姐代表华鑫贸易有限公司
B:买方蔡先生代表詹姆斯布朗父子有限公司
A:早上好,蔡先生。很高兴见到你。
B:早上好,林小姐。我也很高兴见到你。
A:最近怎么样?
B:一切都很好。
A:我通过您的光临,我们可以解决我们的瓷器价格,结束不久的商业希望。
B:我想是的,林小姐。我们来到这里谈谈我们的要求。你能告诉我们您的价格清单和目录?
A:我们特别制作了一个价格清单,这些项目覆盖上最流行的市场。给你。
B:噢,这是非常你体贴。如果你能原谅我,我想现在就看看。
A:慢慢来,蔡先生。
B:哦,蔡小姐。在看过你们的价格列表和目录,我们感兴趣的是HX 1128和HX1115,但我们发现您的价格也比其他供应商要高。这将是我们无法在如此高的价格推向任何销售。 A:我很抱歉听到这个消息。你要知道,生产成本上升,近几年大量瓷器,而我们的价格基本不变。坦率地说,我们的商品到出口都是按高标准的,包装都是优秀的设计和印刷。因此,我们的产品价格适中。
B:恐怕我不能同意你的意见在这方面。我知道你的产品在设计有吸引力的,但我想指出的是,你的优惠比一些报价高。我已经收到了来自其他国家的竞争对手。所以,你的价格在这个市场缺乏竞争力。
A:蔡先生。正如你所知,我们的产品展示这是高质量的,在许多国家已经开发了良好的市场。所以,你必须把质量考虑进去了。
B:我同意你所说的,但价格差异应该不会那么大。如果你想要得到订单,你将不得不降低价格。这是合理的,不是吗?
A:嗯,为了帮助你在这一行的业务发展,我们可以考虑在你的价格有些优惠,但从来没有到那种程度。
B:如果你愿意削减8%的价格,我们也许能达成交易。
A:8%?我怕你要求得太多了。其实,我们从来没有给这样的低价格。对于友谊的缘故,我们可能会特别考虑减少5%的价格。这是最高的减少,我们可以负担的。
B:你真有办法把我说服。但我不知道,当我们把一个更大的订单,你会越降低价格。我要订购一集装箱HX1115和HX1128共438套。
A:蔡先生,我可以向你们保证,我们的价格是最优惠的。我们很遗憾地说,我们仍然可以降低一个较低的水平,我们的价格。
B:好吧,我接受。现在让我们来谈谈付款条件。你会接受D / P?我希望你会接受。
A:我们通常采用的付款条件是即期信用证。
B:但我认为这将有利于我们既要采取如D / P项更灵活的付款条件。
A:由L /C付款是我们做的这些商品都与客户的业务惯例。对不起,我们不能接受D / P条款。
B:在未来的定期订单,你能不能同意的D / P?
A:当然可以。经过几次交易顺畅,我们可以尝试用D / P条款。
B:哦,至于装运,即将越好。
A:是的,装运要在四月,不允许分批装运。
B:好吧,我明白了。如何包装商品?
A:我们会装在一个纸箱HX115设置每个个案中的一个,设置每个HX1128,2例一箱。
B:我建议在纸箱包装的货物,它比纸箱吸引力。你觉得呢?
A:嗯,我希望包装有吸引力了。
B:凡以CIF条件结束交易,保险是由卖方的110%水渍险发票金额。冲突附加险和战争险。
A:这个词不应该损害这些货物在运输途中。我同意了。
B:我祝贺我们带来了这次交易取得圆满成功,并希望这将成为其他业务在未来的开始。让我们一起来完成这些项目。
A:是的,我们的结论如下:在23.50美元的价格532套,每套的HX1115将在一个纸箱包装,并设置每个被运CIF5多伦多;在14.50美元的价格438套,每套HX1128被装在每一个案例集,2例一纸板箱被运CIF5多伦多。
B:好的。顺便说一下,我何时能预期将签署的S / C吗?
B:这很好。明天见。再见。林小姐。
A:感谢您到来,蔡先生
看了“"口才技巧对话实例"”
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作为导购员在推销过程中,你应掌握好说话与倾听的时间,尽可能将倾听客人说话的时间掌控至占整个推销时间的三分之一。下面读文网小编整理了导购员销售口才情景训练方法,供你阅读参考。
① 学会调整自己的情绪
② 永远对顾客保持微笑
③ 态度不好要真诚道歉 „„询问来解决问题
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谈判准备工作包括:谈判背景;对人和形势的评估;谈判过程中需要核实的事实;议事日程;最佳备选方案和让步策略。下面读文网小编整理了商务谈判磋商情景对话,供你阅读参考。
第一场:
Dora Smith是一位美国的健身用品经销商,此次是Nancy作为公司的采购部主管,第一回与他交手。就在短短几分钟的交谈中,Nancy既感到这位大汉粗犷的外表,藏有狡兔的心思——他肯定是沙场老将,自己绝不可掉以轻心。双方第一回过招如下:
N: I'd like to get the ball rolling by talking about prices.
D: Shoot. I'd be happy to answer any questions you may have.
N: Your products are very good. But I'm a little worried about the prices you're asking.
D: You think we about be asking for more?
N: That's not exactly what I had in mind. I know your research costs are high, but what I'd like is a 25% discount.
D: That seems to be a little high, Mr. Nancy. I don't know how we can make a profit with those numbers.
N: Well, if we promise future business - volume sales - that will slash your costs for making the Washing-machine, right?
D: Yes, but it's hard to see how you can place such large orders. How could you turn over so many? We'd need a guarantee of future business, not just a promise.
N: We said we wanted 1000 pieces over a six-month period. What if we place orders for twelve months, with a guarantee?
D: If you can guarantee that on paper, I think we can discuss this further.
N: Never mind!
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在商务谈判对话中要尽量鼓励对方多说,向对方说:“yes”,“please go on”,并提问题请对方回答,使对方多谈他们的情况。下面读文网小编整理了商务谈判英文情景对话,供你阅读参考。
Dialogue 1:
A: So, thank you for coming, everyone. It's really a pleasure to see you all here. First of all, may i suggest you take a look at the agenda i sent you? Would you like to make any comment on that?
B: Yes, i wonder if we can begin with shipment question first. We really need to come to an agreement on that before anything else.
A: That's true, but it's also a very difficult issue. That's the reason why i put it last. I thought it might be a good idea for us to start with the points we have in common. We'll move on to the shipment issue after that.
B: All right. That sounds reasonable.
A: Well, before we go any future, I would like to say strongly how i feel that it's in both our interest to reach an agreement today. The market is becoming even more competitive and our combied strength will give us some big advantages, not least in terms of the dealer network. Now, i think Richard would like to say a few words about that.
点睛注释:
1. make comments on sth 对某事进行评论
Example: Would you make comments on our women's garments in current design?您对我们流行女装款式有何评论 Oh look very nice! 哦,看起来很漂亮
2. have sth. in common: 有共同点
Example: The two firms have very little common in selling strategies. 这两家公司在销售策略上没有什么共同点。
3. in the interest of: 符合......的利益
Example: The stable and healthy business relations are in the interest of our sides. 稳定健康的贸易关系符合双方的利益。
Dialogue 2
A: Hello, Mr Wang, nice to see you again. How are you?
B: Fine, thank you ,and you?
A: I'm fine, we just moved in our new house. Everything is in a great mess. It's a nightmare. But i'll appreciate not having to spend so much time commuting to my work every day.
B: Yes, it took me nearly one hour to get here today. Bus service in this area is not so good.
A: Well, will you like a cup of coffee?
B: Thank you, that would be nice.
A: Milk or sugar?
B: Black will do, thank you.
A: So, how's business in your section?
B: Not too bad. We have a lot of work to do as far as our contract George is concerned this time.
A: Then i think you can say a few words about that first.
点睛注释
1. in a mess: 乱成一团
Example: Since 9 O' clock , Mr. Gill has been sorting out the shipping documents which are in a mess in the files.
从九点以来,吉尔小姐一直在整理文件夹里乱成一团的海运单据.
2. commute: 乘通勤车上班
Example: I commute to work from Shenyang to Fushun on weekdays.周一到周五我从沈阳到抚顺乘通勤车上班.
bus commuter 乘通勤汽车上班的人 train commuter 乘通勤火车上班的人
3. as far as sb./sth. be concerned: 就什么而言; 至于
Example: As far as i am concerned, i agree with Jack on this point.就我而言, 我同意杰克的观点.
、As far as color is concerned, Tom prefers black. 就颜色而言, 汤姆更喜欢黑色.
Dialogue 3
A: Will you have a cup of coffee, Mr. Wang?
B: No. Don't bother, please.
A: Of course, i don't know Smith at all, but you've got to be on your guard against George. I told you about our negotiating with him in New York three years ago, didn't I?
B: I am sure you did. Can we focus on the final packing today, Mr. Brown? We mustn't get stuck in the price. They are going to knock us down. We have got some room to maneuver.
A: That's right, George is the head of Marketing Department.
B: What we must keep in mind is that we can make a concession if they push us on staff cut.
A: Oh we don't need to worry about that, Mr. Wang. We will just play it by ear.
点睛注释
1. be on one's guard against sb./sth. 小心,防范
Example: We must be on our guard against pickpockets on a bus.在公交车上我们要小心扒手。
2. focus on sth. 集中精力于......之上
Example: We should focus our attention on the demands at the overseas market.我们应该集中注意一下海外市场的需求
3. knock sb. down 打倒,使屈服
Example: They are attempting to knock us down in terms of price.他们试图让我们在价格方面让步。
4. keep/bear sth. in mind 记住,牢记(英国都用remember)
Example: Please keep in mind that you'll arrive punctually for the meeting tomorrow.请记住明天开会要准时。
Bear in mind that you can always rely on me.要记住你永远可以依靠我。
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商务英语源于普通英语,并以此为基础,完全具有普通英语的语言学特征,但同时它又是商务知识和普通英语的综合体,因而具有其内在的独特性,下面读文网小编整理了商务谈判英语情景对话,供你阅读参考。
I see what you mean.(我明白您的意思。)
如果表示赞成,可以说:
That's a good idea.(是个好主意。)
或者说:
I agree with you.(我赞成。)
如果是有条件地接受,可以用on the condition that这个句型,例如:
We accept your proposal, on the condition that you order 20,000 units.
(如果您订2万台,我们会接受您的建议。)
在与外商,尤其是欧美国家的商人谈判时,如果有不同意见,最好坦白地提出来而不要拐弯抹角,比如,表示无法赞同对方的意见时,可以说:
I don't think that's a good idea.(我不认为那是个好主意。)
或者
Frankly, we can't agree with your proposal.(坦白地讲,我无法同意您的提案。)
如果是拒绝,可以说:
We're not prepared to accept your proposal at this time.(我们这一次不准备接受你们的建议。)
有时,还要讲明拒绝的理由,如
To be quite honest, we don't believe this product will sell very well in China.(说老实话,我们不相信这种产品在中国会卖得好。)
谈判期间,由于言语沟通问题,出现误解也是在所难免的:可能是对方误解了你,也可能是你误解了对方。在这两种情况出现后,你可以说:
No, I'm afraid you misunderstood me. What I was trying to say was..... (不,恐怕你误解了。我想说的是......)
或者说:
Oh, I'm sorry, I misunderstood you. Then I go along with you. (哦,对不起,我误解你了。那样的话,我同意你的观点。)
总之不管你说什么,你最终的目的就是要促成一笔生意。即使不成,也要以善意对待对方,也许你以后还有机会,生意不成人情在,你说对吗?
商务谈判英语情景对话相关
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商务英语为重点的英语语言技能,在一个日益全球化的商业环境实现必要的交流。随着经济的日益全球化,商务英语的重要性也在不断增长。下面读文网小编整理了商务谈判情景对话,供你阅读参考。
Sales and Business TalkA: I'm sorry to say that the price you quote is too high. It would be very d
Sales and Business Talk
A: I'm sorry to say that the price you quote is too high. It would be very difficult for us to push any sales if we buy it at this price.
B: well, if you take quality into consideration, you won't think our price is too high.
A: Let's meet each other half way.
- 很遗憾你们报的价格太高,如果按这种价格买进,我方实在难以推销。
- 如果你考虑一下质量,你就不会觉得我们的价格太高了。
- 那咱们就各让一步吧。
A: I'm sorry to say that your price has soared. It's almost 20% higher than last year's.
B: That's because the price of raw materials has gone up.
A: I see. Thank you.
- 很遗憾,贵方的价格猛长,比去年几乎高出20%。
- 那是因为原材料的价格上涨了。
- 我知道了,多谢。
A: How many do you intend to order?
B: I want to order 900 dozen.
A: The most we can offer you at present is 600 dozen.
- 这种产品你们想订多少?
- 我们想订900打。
- 目前我们至多只能提供600打。
A: We have inspected the rice, and we're surprised to know that the weight is short.
B: We sell our goods on loaded weight and not on landed weight.
A: I see.
- 这些大米我们检验过了,重量不够,我们感到奇怪。
- 我们出售商品是以装船重量为准,不是以卸货重量为准。
- 我知道了。
A: The next thing I'd like to bring up for discussion is packing.
B: Please state your opinions about packing.
A: All right. We wish our opinions on packing will be passed on to your manufacturers.
- 下面我想就包装问题讨论一下。
- 请陈述你们的意见。
- 好,我们希望我们对包装的意见能传达到厂商。
A: You know, packing has a close bearing on sales.
B: Yes, it also affects the reputation of our products. Buyers always pay great attention to packing.
A: We wish the new packing will give our clients satisfaction.
- 大家都知道,包装直接关系到产品的销售。
- 是的,它也会影响我们产品的信誉,买主总是很注意包装。
- 我们希望新包装会使我们的顾客满意。
A: How are the shirts packed?
B: They're packed in cardboard boxes.
A: I'm afraid the cardboard boxes are not strong enough for ocean transportation.
- 衬衫怎样包装?
- 它们用纸板箱包装。
- 我担心远洋运输用纸板箱不够结实。
A: From what I've heard, you're already well up in shipping work.
B: Yes, we arrange shipments to any part of the world.
A: Do you do any chartering?
- 据我所知,你方对运输工作很在行。
- 是的,我们承揽去世界各地的货物运输。
- 你们租船吗?
A: How do you like the goods dispatched, by railway or by sea?
B: By sea, please. Because of the high cost of railway transportation, we prefer sea transportation.
A: That's what we think.
- 你方将怎样发运货物,铁路还是海运?
- 请海运发货,铁路运输费用太高,我们愿意走海运。
- 我们正是这么想的。
A: When can you effect shipment? I'm terribly worried about late shipment.
B: We can effect shipment in December or early next year at the latest.
A: That's fine.
- 你们什么时候能交货?我非常担心货物迟交。
- 我们最晚在今年十二月或明年初交货。
- 那很好。
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掌握一些必备的商务英语口语对话,会对我们的在商务谈判上有很大的帮助。下面读文网小编整理了商务谈判情景英语对话,供你阅读参考。
1 If you take quality into consideration, you will find our price reasonable.
如果您把质量考虑进去的话,您会发现我方价格是合理的。
2 We guarantee quality products which can stand fierce competition.
我们保证提供能经得起激烈竞争的高质量产品。
3 I still have some questions concerning our contract.
就合同方面我还有些问题要问。
4 We are always willing to cooperate with you and if necessary make some concessions.
我们总是愿意合作的,如果需要还可以做些让步。
5 If you have any comment about these clauses, do not hesitate to make.
对这些条款有何意见,请尽管提,不必客气。
6 Do you think there is something wrong with the contract?
你认为合同有问题吗?
7 We'd like you to consider our request once again.
我们希望贵方再次考虑我们的要求。
8 We'd like to clear up some points connected with the technical part of the contract.
我们希望搞清楚有关合同中技术方面的几个问题。
9 The negotiations on the rights and obligations of the parties under contract turned out to be very successful.
就合同保方的权利和义务方面的谈判非常成功。
10 We can't agree with the alterations and amendments to the contract.
我们无法同意对合同工的变动和修改。
11 We hope that the next negotiation will be the last one before signing the contract.
我们希望下一交谈判将是签订合同前的最后一轮谈判。
12 We don't have any different opinions about the contractual obligations of both parties.
就合同双方要承担的义务方面,我们没有什幺意见。
13 That's international practice. We can't break it.
这是国际惯例,我们不能违背。
14 We are prepared to reconsider amending the contract.
我们可以重新考虑修改合同。
15 We'll have to discuss about the total contract price.
我们不得不讨论一下合同的总价格问题。
16 Do you think the method of payment is OK for you?
你们认为结算方式合适吗?
17 We are really glad to see you so constructive in helping settle the problems as regards the signing of the contract.
我们很高兴您在解决有关合同的问题上如此具有建设性。818 Here are the two originals of the contract we prepared.
这是我们准备好的两份合同正本。
19 Would you please read the draft contract and make your moments about the terms?
请仔细阅读合同草案,并就合同各条款提出你的看法好吗?
20 When will the contract be ready?
合同何时准备好?
21 Please sign a copy of our Sales Contract No.156 enclosed here in duplicate and return to us for our file.
请会签第156号销售合同一式两份中的一份,将它寄回我方存档。
22 The contract will be sent to you by air mail for your signature.
合同会航邮给你们签字。
23 Don't you think it necessary to have a close study of the contract to avoid anything missing?
你不觉得应该仔细检查一下合同,以免遗漏什幺吗?
24 We have agreed on all terms in the contract. Shall we sign it next week?
我们对合同各项条款全无异议,下周签合同如何?
25 All disputes arising in the course of the consignment period shall be settled amicably through friendly negotiation.
所有在运输途中引起的纠纷都将通过友好协商,妥善加以解决。
26 We'll ship our goods in accordance with the terms of the contract.
我们将按合同条款交货。
27 You can stay assured that shipment will be effected according to the contract stipulation.
你尽管放心,我们将按合同规定如期装船。
28 They've promised to keep both we quality and the quantity of the 300 bicycles in conformity with the contract stipulations.
他们已承诺那300辆自行车的质量和数量一定与合同规定相吻合。
29 We are sure the contract can be carried out smoothly.
我们确信合同会顺利执行的。
30 The machines will be made of the best materials and the stipulations of the contract be strictly observed.
机器将用最好的材料生产,合同的规定也将得以严格履行。
31 The two parties involved in a contract have the obligation to execute the contract.
合同双方有义务履行合同。
32 Unless there is a sudden change of political situation, it is not accepted to execute the contract only partially.
除非有什幺突然的政局变化,否则执行部分合同不能被接受。
33 Any deviation from the contract will be unfavorable.
任何违背合同之事都是不利的。
34 The buyer has the option of canceling the contract.
买主有权撤消合同。
35 Any kind of backing out of the contract will be charged a penalty as has been stated in the penalty clause.
任何背弃合同的行为将受到惩罚,这已在处罚条款里写得很清楚了。
36 We want to cancel the contract because of your delay in delivery.
由于贵方交货拖延,我方要求取消合同。
37 The buyer has the right to cancel the contract unilaterally if the seller fails to ship the goods within the L/C validity.
如果卖方不能在信用证有效期内交货的话,买方有权单方面取消合同。
38 You cannot break the contract without any good reason.
如果没有什幺正当理由,你们不应撕毁合同。
39 We have every reason to cancel the contract because you've failed to fulfill your part of it.
我们完全有理由取消合同,因为你们没有完成应遵守的合同内容,履行合同。
40 One party is entitled to cancel the contract if the other side cannot execute it.
如果一方不履行合同,另一方有权取消合同。
41 Generally speaking, a contract cannot be changed after it has been signed by both parties.
一般来讲,合同一经双方签订就不得更改。
42 Some relative clauses in the contract have to be amended owing to the unexpected situation.
由于这种难以预料的情况,合同中的有关条款不得不做些修改。
43 Since the contract is about to expire, shall we discuss a new one?
这个合同将到期,我们来谈谈新合同的事宜吧。
44 Packing has a close bearing on sales.
包装直接关系到产品的销售。
45 Packing will help push the sales.
包装有助于推销产品。
46 Buyers always pay great attention to packing.
买方通常很注意包装。
47 Different articles require different forms of packing.
不同商品需要不同的包装。
48 Buyers, generally speaking, bear the change of packing.
一般来说,买方应承担包装费用。
49 How much does packing take up of the total cost of the goods?
包装占货物总成本的百分比是多少?
50 The packing must be strong enough to withstand rough handing.
包装必须很坚固,能承受野蛮装卸。
51 Strong packing will protect the goods from any possible damage during transit.
坚固的包装可以防止货物在运输途中受到任何损失。
52 Cartons are seaworthy.
纸箱适合海运。
53 This kind of article is often bought as a gift, so exquisite and tasteful design is of prime importance.
人们购买这种商品通常用来赠亲友,所以精美高雅的设计至关重要。
54 We'd like to hear what you say concerning the matter of packing.
我们很想听听你们在包装方面有什幺意见。
55 Do you have nay objection to the stipulations about the packing and shipping marks?
有关包装运输唛头的条款你们有什幺异议吗?
56 We'll pack the goods according to your instruction.
我们将按你方的要求进行包装。
57 The goods will be packed in wood wool to prevent damage.
货物将用细刨花包装,以防损坏。
58 Measures should be taken to reinforce the cartons.
应采取措施加固纸箱。
59 Suggestions on packing are greatly appreciated.
我们非常欢迎大家对包装方面提出建议。
60 Our standardized packing has been approved by many foreign clients.
许多国外客户已经认可了我们标准化的包装。
61 It's urgent to improve the packing.
必须马上改进包装。
62 Packing charges are excluded in the quoted prices.
包装费用未算在报价中。
63 To minimize any possible damage, we've packed our goods in the way to suit for long sea-voyage.
为使损失减少到最低限度,我们对货物的包装足以承受长途海运。
64 Please make an offer indicating the packing.
请报价并说明包装情况。
65 Please make sure that the goods be protected from moisture.
请保证货物不受潮。
66 We hope your design and the color will be strongly attractive to the American people.
我们希望你们的设计和颜色对美国人具有巨大吸引力。
67 This kind of box is not suitable for the transport of the tea sets by sea.
这种箱子不适合装茶具海运。
68 We would like to know how you will pack the silk shirts.
我们想知道你们如何包装这些真丝衬衫。
69 Although the cartons are light and easy to handle, we think it is not strong enough to be shipped.
虽然这些纸箱轻便、易拿,但我们认为它们在运输中不太结实。
70 Please use normal export containers unless you receive special instructions from our agents.
除非你们收到我方代理的特别指示,否则请用正常出口集装箱。
71 All bags contain an inner waterproof lining.
所有包内都有一层防水内衬。
72 The crates are charge to you at $$5 each if they are not returned to us within 2 weeks.
如果木条箱两星期内不归还,则每只箱扣罚五美元。
73 Solid packing and overall stuffing can prevent the cases from vibration and jarring.
坚固的木箱和箱内严密的填充可防止木箱受震、开裂。
74 Those goods are available in strong wooden drums of 1,2,5,10 and 20 liters.
这些货物分别装入1、2、5、10、20升的木桶里。
75 Fifty-liter carboy would be the most economical size. Carboys may be retained without charge for two months.
50升的瓶子应是最经济的尺码,这些瓶子可免费保存两个月。
76 The various items of your order will be packed into bundles of suitable size for shipment.
你们定单上的各种货物被打成各种大小不同的捆儿,以便于运输。
77 Please keep the cartons to 15kg each and metal-strap all cartons in stacks of 4.
请将每个纸箱重量限制在15公斤内,并将每4箱一组用铁条儿固定起来。
78 Each item is to be wrapped separately in grease-paper.
每件货物应单独用油纸包好。
79 All measurements of each case must not exceed 1.5m*1m*1m.
每只木箱体积不应超过1.5m*1m*1m。
80 Each single crate is heavily padded and packed with 4 carboys.
每只木条箱内装4只大瓶子将空余处填满。
81 Full details regarding packing and marking must be strictly observed.
请严格遵守包装及商标的细则。
82 To facilitate carrying, rope or metal handles are indispensable and should be fixed to the boxes.
为便于搬运,绳子或铁把手不可缺少,并将其固定在箱子上。
83 Our packing charge includes $$1 for the drum, which sum will be credited on return.
包装费中有1美元是包装桶的费用,此费用在桶还给我们时可退回。
84 The whole carton is packed with double straps, each corner of the carton consolidated with metal angles.
纸箱外加了两道箍,每个箱角都用金属角加固。
85 Foam plastics are applied to protect the goods against press.
泡沫塑料用来防止挤压。
86 It's essential to choose the right means of transportation.
选择合适的运输方式很重要。
87 To ensure faster delivery, you are asked to forward the order by air freight.
为了确保迅速交货,我方要求此订货用空运。
88 Generally speaking, it's cheaper but slower to ship goods by sea than by rail.
总的来说,海运比铁路运输更便宜,但速度慢一些。
89 It's faster but more expensive to ship goods by air.
空运较快但运费较高。
90 Since we need the goods urgently, we must insist on express shipment.
由于我方急需这批货物,我方坚持使用快递装运。
91 Because of the type of purchase, we can only ship by road.
由于商品的性质,我方只能使用公路运输。
92 If the customer requests a carrier other than truck, he must bear the additional charge.
如果顾客坚持用卡车以外的运输工具,就必须负担额外费用。
93 The goods will be transhipped in Hong Kong.
货物将在香港转船。
94 There may be some quantity difference when loading the goods, but not more than 5%.
货物装船时可能会有一些数量出入,但不会超过5%。
95 To make it easier for us to get the goods ready for shipment, we hope that partial shipment is allowed.
为了便于我方备货装船,希望允许分批发运。
96 Delivery has to be put off due to the strike of the workers at the port.
由于港口工人罢工,交货只好推迟。
97 We are sorry to delay the shipment because our manufacturer has met unexpected difficulties.
恕延期货船,因为我们厂家遇到了预料不到的困难。
98 We assume that damage occurred while the consignment was in your care.
我们认为货物是在你方保管时受到损害的。
99 The consignment appears to have been roughly handled and left near a heater.
看来货物未受到细心的处理,并且被放置于加热器附近。
100 I'm afraid I have some rather bad news for you.
我恐怕有些很坏的消息要告诉你。
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商务英语是英语的一种社会功能变体,是专门用途英语中的一个分支,是英语在商务场合中的应用。多学习一些商务谈判情景对话谈判增强对话能力。下面读文网小编整理了商务谈判情景对话谈判,供你阅读参考。
center]Business Negotiation[/center]
A: The seller Miss Lin representing Huaxin Trading Co.,Ltd.
B: The buyer Mr. Cai representing James Brown&.Sons Co.,Ltd.
A: Good morning, Mr. Cai. Glad to meet you.
B: Good morning, Miss Lin. It’s very nice to see you in person.
Let me introduce my colleagues to you. This is my manager, Mr. Jia.
A: How do you do? Mr.Jia.
B: How do you do? Miss Lin. Nice to meet you.
B: ....And this is Mr. Wang. He is in charge of sales department. This is Miss Huang. She is in charge of business with clents.
A: Nice to meet you, Miss Huang, Mr. Wang.
B: Nice to meet you, Miss Lin.
A: How are things going?
B: Everything is nice.
A: I hope through your visit we can settle the price for our Chinaware, and conclude the business before long.
B: I think so, Miss Lin. We came here to talk to you about our requirements of HX Series Chinaware. Can you show us your price-list and catalogues?
A: We’ve specially made out a price-list which cover those items most popular on your market. Here you are.
B: Oh, it’s very considerate of you. If you’ll excuse me, I ’ll go over your price-list right now.
A: Take your time, Mr. Cai.
B: Oh, Mr, Wang. After going over your price-list and catalogues, we are interested in Art No. HX1115 and HX 1128, but we found that your price are too high than those offered by other suppliers. It would be impossible for us to push any sales at such high prices.
A: I’m sorry to hear that. You must know that the cost of production has risen a great deal in recent years while our prices of Chinaware basically remain unchanged. To be frank, our commodities have always come up to our export standard and the packages are excellent designed and printed. So our products are moderately priced.
B: I’m afraid I can’t agree with you in this respect. I know that your products are attractive in design, but I wish to point out that your offers are higher than some of the quotations. I’ve received from your competitors in other countries. So, your price is not competitive in this market.
A: Mr. Cai. As you may know, our roducts which is of high quality have found a good market in many countries. So you must take quality into consideration, too.
B: I agree with what you say, but the price difference should not be so big. If you want to get the order, you’ll have to lower the price. That’s reasonable, isn’t it?
A: Well, in order to help you develop business in this line, we may consider making some concessions in your price, but never to that extent.
B: If you are prepared to cut down your price by 8%, we might come to terms.
A: 8%? I’m afraid you are asking too much. Actually, we have never gave such lower price. For friendship’s sake, we may exceptionally consider reducing the price by 5%. This is the highest reduction we can afford.
B: You certainly have a way of talking me into it. But I wonder if when we place a larger order, you’ll farther reduce your prices. I want to order one container of HX1115 and 438 sets of HX1128.
A: Mr. Cai, I can assure you that our price is most favourable. We are sorry to say that we can bring our price down a still lower level.
B: Ok, I accept. Now let’s talk about the terms of payment. Would you accept D/P? I hope it will be acceptable to you.
A: The terms of payment we usually adopt are sight L/C.
B: But I think it would be beneficial to both of us to adopt more flexible payment terms such as D/P term.
A: Payment by L/C is our usual practice of doing business with all customers for such commodities. I’m sorry we can’t accept D/P terms.
B: As for regular orders in future, couldn’t you agree to D/P?
A: Sure. After several smooth transactions, we can try D/P terms.
B: Well, as for shiopment, the soon the better.
A: Yes, shipment is to be made in April, not allowing partial shipment.
B: Ok, I see. How about packing the goods?
A: We’ll pack HX115 in carton of one set each, HX1128 in cases of one set each, two cases to a carton.
B: I suggest the goods packed in cardboard boxes, it’s more attractive than cartons. Do you think so?
A: Well, I hope the packing will be attractive,too.
B: For transaction concluded on CIF basis, insurance is to be covered by the sellers for 110% of invoice value against WPA.Clash&.Breakage and War Risk.
A: This term less these goods should damage in transit. I agree with it.
B: I’m gald we have brought this transaction to a successful conclusion and hope this will be the beginning of other business in the future. Let’s confirm these items we concluded at the moment.
A: Yes, we concluded as follows: 532 sets of HX1115 at the price of USD 23.50 per set to be packed in cardboard boxes of one set each and to be shipped CIF5 Toronto. 438 sets of HX1128 at the price of USD 14.50 per set to be packed in case of one set each, two cases to a cardboard box and to be shipped CIF5 Toronto.
B: All right. By the way, when can I expect to sign the S/C?
A: Mr. Cai, would it be convenient for you to come again tomorrow morning. I’ll get the S/C ready tomorrow for your signature.
B: That’s fine. See you tomorrow. Goodbye. Miss Lin.
A: See you and thanks for coming, Mr. Cai.
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商务谈判英语源于普通英语,并以此为基础,完全具有普通英语的语言学特征,但同时它又是商务知识和普通英语的综合体,因而具有其内在的独特性。下面读文网小编整理了商务谈判模拟情景对话,供你阅读参考。
Dialogue 1:
A: So, thank you for coming, everyone. It's really a pleasure to see you all here. First of all, may i suggest you take a look at the agenda i sent you? Would you like to make any comment on that?
B: Yes, i wonder if we can begin with shipment question first. We really need to come to an agreement on that before anything else.
A: That's true, but it's also a very difficult issue. That's the reason why i put it last. I thought it might be a good idea for us to start with the points we have in common. We'll move on to the shipment issue after that.
B: All right. That sounds reasonable.
A: Well, before we go any future, I would like to say strongly how i feel that it's in both our interest to reach an agreement today. The market is becoming even more competitive and our combied strength will give us some big advantages, not least in terms of the dealer network. Now, i think Richard would like to say a few words about that.
点睛注释:
1. make comments on sth 对某事进行评论
Example: Would you make comments on our women's garments in current design?您对我们流行女装款式有何评论
Oh look very nice! 哦,看起来很漂亮
2. have sth. in common: 有共同点
Example: The two firms have very little common in selling strategies. 这两家公司在销售策略上没有什么共同点。
3. in the interest of: 符合......的利益
Example: The stable and healthy business relations are in the interest of our sides. 稳定健康的贸易关系符合双方的利益。
Dialogue 2
A: Hello, Mr Wang, nice to see you again. How are you?
B: Fine, thank you ,and you?
A: I'm fine, we just moved in our new house. Everything is in a great mess. It's a nightmare. But i'll appreciate not having to spend so much time commuting to my work every day.
B: Yes, it took me nearly one hour to get here today. Bus service in this area is not so good.
A: Well, will you like a cup of coffee?
B: Thank you, that would be nice.
A: Milk or sugar?
B: Black will do, thank you.
A: So, how's business in your section?
B: Not too bad. We have a lot of work to do as far as our contract George is concerned this time.
A: Then i think you can say a few words about that first.
点睛注释
1. in a mess: 乱成一团
Example: Since 9 O' clock , Mr. Gill has been sorting out the shipping documents which are in a mess in the files.
从九点以来,吉尔小姐一直在整理文件夹里乱成一团的海运单据.
2. commute: 乘通勤车上班
Example: I commute to work from Shenyang to Fushun on weekdays.周一到周五我从沈阳到抚顺乘通勤车上班.
bus commuter 乘通勤汽车上班的人 train commuter 乘通勤火车上班的人
3. as far as sb./sth. be concerned: 就什么而言; 至于
Example: As far as i am concerned, i agree with Jack on this point.就我而言, 我同意杰克的观点.
As far as color is concerned, Tom prefers black. 就颜色而言, 汤姆更喜欢黑色.
Dialogue 3
A: Will you have a cup of coffee, Mr. Wang?
B: No. Don't bother, please.
A: Of course, i don't know Smith at all, but you've got to be on your guard against George. I told you about our negotiating with him in New York three years ago, didn't I?
B: I am sure you did. Can we focus on the final packing today, Mr. Brown? We mustn't get stuck in the price. They are going to knock us down. We have got some room to maneuver.
A: That's right, George is the head of Marketing Department.
B: What we must keep in mind is that we can make a concession if they push us on staff cut.
A: Oh we don't need to worry about that, Mr. Wang. We will just play it by ear.
点睛注释
1. be on one's guard against sb./sth. 小心,防范
Example: We must be on our guard against pickpockets on a bus.在公交车上我们要小心扒手。
2. focus on sth. 集中精力于......之上
Example: We should focus our attention on the demands at the overseas market.我们应该集中注意一下海外市场的需求
3. knock sb. down 打倒,使屈服
Example: They are attempting to knock us down in terms of price.他们试图让我们在价格方面让步。
4. keep/bear sth. in mind 记住,牢记(英国都用remember)
Example: Please keep in mind that you'll arrive punctually for the meeting tomorrow.请记住明天开会要准时。
Bear in mind that you can always rely on me.要记住你永远可以依靠我。
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商务英语谈判情景对话是在商务谈判中的一个载体,只有掌握好英语,并且拥有足够的谈判技巧,才能在国际商务谈判中获得足够优势,最后取得谈判的成功。 下面读文网小编整理了商务英语谈判情景对话,供你阅读参考。
Botany Bay是家生产高科技医疗用品的公司。其产品“病例磁盘”可储存个人病例;资料取用方便,真是达到“一盘在手,妙用无穷”的目的。此产品可广泛使用于医院、养老院、学校等。因此Pacer有意争取该产品软硬件设备的代理权。以下就是Robert与Botany Bay的代表,Mark Davis,首度会面的情形:
M: Mr. Liu, total sales onthe Medic-Disk were U.S.$ 100,000 last year, through our agent in Hong Kong.
R: Our research shows most of your sales, are made in the Taipei area. Your agent has only been able to target the Taipei market(把……作为目标市场).
M: True, but we are happy with the sales. It's a new product. How could you do better?
R: We're already well-established in the medical products business. The Medic-Disk would be a good addition to our product range.
M: Can you tell me what your sales have been like in past years?
R: In the past three years, our unit sales have gone up by 350 percent; profits have gone up almost 400 percent.
M: What kind of distribution capabilities(分销能力)do you have?
R: We have salespeople in four major areas around the island, selling directly to customers.
M: What about your sales?
R: In terms of unit sales, 55 percent are still from the Taipei area. The rest comes from the Kaohsiung, Taichung, and Tainan areas. That's a great deal of untapped market potential(未开发的市场潜力), Mr. Davis.
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商务谈判英文案例的知识要点一直都会涉及很多的方方面面,许多的朋友们在意识到了这些英文案例的过程中,自己也会从这些知识中摸索出一些新的感受,所以要好好的把握。下面读文网小编整理了中英商务谈判情景对话,供你阅读参考。
今天Robert的办公室出现了一个生面孔――Kevin Hughes,此人代表美国一家运动产品公司,专程来台湾寻找加工。接洽的加工产品市运动型“磁质石膏护垫”,受伤的运动员包上这种产品上场比赛,即可保护受伤部位,且不妨碍活动。现在,我们就来看看两人的会议现况:
R: We found your proposal quite interesting, Mr. Hughes. We'd like to weigh the pros and cons(衡量得失)with you.
K: Mr. Robert Liu, we've looked all over Asia for a manufacturer; your company is one of the most suitable.
R: If we can settle a number of basic questions, I'm confident in saying that we are the most suitable for your needs.
K: I hope so. And what might be the basic questions you have?
R: First, do you intend to take a position in(投资于……)our company?
K: No, we don't, Mr. Liu. This is just OEM.
R: I see. Then, the most important thing is the size of your orders. We'll have to invest a great deal of money in the new production process.
K: If you can guarantee continuing quality, we can sign a commitment for 75,000 pieces a year, for five years.
R: At U.S. $1000 a piece, we'll make an average return of just 4%. That's too great a financial burden for us.
K: I'll check the number later, but what do you propose?
R: Here's how you can demonstrate commitment to this deal. Make it ten years, increase the unit price, and provide technology transfer.
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想要让你的谈判有好的结果,就一定要学会阐述利害关系。许多人在说中文时,往往可以巧舌如簧,但是你会用英语进行谈判吗?下面读文网小编整理了商务谈判对话情景模拟,供你阅读参考。
A: We are going to need confirmation(确认) on these orders today, and delivery must be made before next Tuesday. Do you think you can handle that?
B: We are willing to work with you, but do you think it would be possible to extend your confirmation deadline? We need to check the warehouse(仓库) to make sure the products are in stock. The earliest I will be able to get back to you is tomorrow morning.
A: No, I must know today because we have to go to press for the advertisements. Is there any way you can speed up the process of checking inventory(存货)?
B: We can do that, but it will cost… If we have to check our inventory with all our guys on overtime, you’re looking at an increased cost of, I’d say, maybe 10%.
A: Are you kidding?
B: No, and let me tell you why… If I make my guys stay over to check the inventory, I’ll have to pay them at an overtime rate, which is time and a half. I estimate it will probably take three guys two hours to finish, that will be an increase on your labor fee by at least 10%... if you need the numbers that urgently, I can have them do it. Otherwise, we can wait until tomorrow morning, and I’ll call you with the numbers after they’re done. It’s your call….
这段对话讲的是供货商与客户之间确认订单及库存的模拟情景,在国际贸易中经常会遇到。以上两段对话选取的都是职场中比较常见的谈判英语中说明利害关系的英语对话,通过沟通利害关系不仅能够帮助你说服对方接受你的建议,更加能为公司带来更多的利益,是每一位职场人都需要掌握的技能。
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大家都知道好的口才对我们人生的影响有多大,培养口才一定要从孩子抓起,正确的口才训练能提高说话水平。那么口才情景训练有哪些?下面读文网小编整理了口才情景训练,供你阅读参考。
情景1:听你介绍产品时,顾客很不屑
情景说明
在零售店中,无论你做什么产品的导购都会遇到这样的情况:在介绍产品的时候,任凭你介绍得多么精彩,顾客都不屑一顾,他们要么继续与同伴交谈,要么漫不经心地看着产品。对于这种情况,一些新的导购员通常会感到非常尴尬,而一些老的导购员又认为顾客对此产品没有需求,所以销售机会就这样被轻易放弃了。
当你为顾客热心介绍产品时,顾客表现出不屑的态度是很常见、也很正常的。很多导购员在顾客踏进商店时,就滔滔不绝地赞扬自己的产品,态度表现得过于热情和急切,想以此来引起顾客注意,引导他们购买,但结果往往适得其反。
销售情景
导购员:“小姐看看吧!我们这款商务多功能闹钟非常神奇,能变小变大,不仅可以在家里使用,旅游、出差时折叠起来还可以随身携带,非常方便。有50多种铃音,您可以任意更换,还可以语音报时。”
顾客停下脚步,看着导购员手里的闹钟。
导购员:“这款闹钟还具有备忘录的功能,只要您提前设置,那么它就会提前提醒您注意,让您时刻记住家人、朋友的生日,不必担心忘记每一个纪念日。”
顾客看了一会,很不屑地离开了。
错误应对
(1)“您慢走!”
(2)整理自己的产品,流露出和顾客一样不屑的表情。
(3)小声地抱怨。
(4)“这的确不错呀!”
问题分析
在任何一个零售店里,销售业绩都是衡量导购员水平的重要指标。正因如此,有些导购员在业绩压力下就会急于表现,甚至不在乎顾客是否对产品感兴趣,就对顾客拼命地赞扬自己的产品,夸大产品的功能。然而他们却并未注意到,这种急于求成的做法不仅无法促成交易,而且还歪曲了产品的性能,使顾客产生反感,最终失去顾客的信任。
1.不要过于热情
导购员过于热情的表现往往会遭到顾客的排斥,即使他们确实需要该产品,也会因导购员不恰当的接待方式而产生厌烦的情绪。这种情况在整个营销行业都比较普遍,因而导购员要避免这种心态,否则会失去销售的机会。
2.赢得顾客信任
现如今,不讲诚信的商家店铺仍然存在。为了提升业绩,他们可以不择手段地将一些不适合、甚至质量有问题的产品推销给顾客,之后对顾客的投诉又不闻不问,使这些顾客蒙受了巨大的损失,久而久之,一些顾客就对导购员产生了戒备心理。所以当导购员进行推销时,无论产品是好是坏,这些顾客都会条件反射地给予否定。由于顾客对产品的不信任,使得顾客对于导购员的介绍往往心存疑虑。
要想恢复顾客对导购员的信任,必须要自我反省,摒弃夸夸其谈的恶习,时刻注意语言的适度和精练,防止语言的夸大和繁琐,更不要使用引起顾客反感的语言(如:我们的产品无与伦比,我们的产品绝对是同类产品中最好的等)。
3.对顾客先礼貌地问候
当顾客进入商店时,导购员可以礼貌地问候,切忌直接推销产品。另外,可以从顾客的性别、年龄、衣着风格等方面来推测顾客的性格特点和兴趣爱好,具有针对性地给顾客介绍产品。
4.找准时机接近顾客
开始时的耐心等待是很有必要的,当发现顾客发出求助信号时再上前接待,真诚地为顾客推荐适合的产品。接近顾客的恰当时机有:
顾客注视产品。
顾客接触产品。
顾客停下脚步。
顾客东张西望像是在寻找产品。
顾客向导购员发出需要帮助的暗示。
5.认同顾客
顾客提出不满时,我们要认同顾客的感受,留住顾客,从而更好地说服他。认同顾客的不满可以使其心里获得安慰,消除对导购员和产品的排斥心理和反感情绪。
正确应对
导购员:“小姐看看我们的商务多功能闹钟吧,它不仅可以在家里使用,而且它轻便小巧,可随身携带,旅游、出差时折叠放在床头便可,非常方便。有38种铃音,您可以任意更换。还可以语音报时,每天早晨让您在甜美的声音中醒来。”(朴实,实事求是地介绍产品,切忌夸夸其谈)
顾客停下脚步,看着导购员手里的闹钟。
导购员:“此外它还具有备忘录的功能,只要您提前进行设置,那么它就会提前提醒您注意,让您时刻记住家人、朋友的生日,不必担心忘记每一个纪念日。”
顾客看了一会,很不屑地离开了。
导购员:“小姐请留步(留住顾客),刚才我太急躁了,真对不起!不知道您对我们的产品哪里不满意?给我个建议好吗?(询问顾客具体的原因)”
客户:“真有那么好吗?”
导购员:“我们店能在这里开三年多,主要靠的就是商店的信誉(以商店三年多的发展担保),我们不会自找苦头拿自己的信誉去欺骗消费者。我相信我们的产品一定会获得您的信任。我们的产品多功能并不是夸出来的,到底是骡子是马,还得拉出来溜溜,您说是吧?(展示产品,指导亲自体验)您看这闹钟可以折叠,还有铃音设置、备忘录设置……”
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