为您找到与英语投诉信ppt相关的共200个结果:
投诉信,主要用于因某件事情未受到应有的待遇而投诉某人或某单位。因为在生活中不经常用到投诉信,所以大家可能都不是很清楚投诉信要怎么写,那么在这里我就和大家分享一下吧。
就下述文章写一篇投诉信:
你在某商店没了一双皮鞋,穿了不到一个月就发现坏了,去信要求这家商店退货赔款。
I am writing to you to complain about your hotel. I had a terrible stay in room 5012 of your hotel from the 24th to the 26th of August 2002, when I came to Guangzhou on business.
Firstly, the air-conditioning in my room could not be turned down or switched off. When I asked the reception staff to do something about it, they laughed and told me it was better than being hot. I asked your front of house manager and she told me she would send someone to my room immediately. No-one came. As a result, I was very cold every time I was in the room.
Secondly, I found the bathroom dirty and the hot water was always warm.
Thirdly, the noise at night was extremely loud and I found it difficult to sleep. I asked to change rooms, but was told it was impossible because the hotel was full.
I paid a lot for my stay in your hotel and expect much better service from such a well-known hotel. In future, I will not be staying at your hotel again and will inform my business associates of the terrible service.
Yours faithfully,
J. T. Hakala.
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下面是读文网小编整理的英语投诉信参考范文,以供大家学习参考。
Dear Mr. Chang:
On September 10,our order for 280 women's cotton sweaters was duly received,but we regret to say that 40 cotton sweaters in white color were seriously soiled.
We had the case investigated immediately,and the result shows the damage was due to improper packing,for which the suppliers are definitely responsible.
Needless to say,we have suffered a great loss from this,as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.
Sincerely yours,
Li Ming
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下面是读文网小编整理的英语投诉信范文及写作,以供大家学习参考。
Dear ______,
①I am ______(自我介绍). ②I feel bad to trouble you but I am afraid that I have to make a complaint about.
③The reason for my dissatisfaction is ______(总体介绍). ④In the first place, ______(抱怨的第一个方面). ⑤In addition, ______(抱怨的第二个方面). ⑥Under these circumstances, I find it ______(感觉)to______(抱怨的方面给你带来的后果).
⑦I appreciate it very much if you could ______(提出建议和请求), preferably ______(进一步的要求), and I would like to have this matter settled by ______(设定解决事情最后期限). ⑧Thank you for your consideration and I will be looking forward to your reply.
Yours sincerely,
Li Ming
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投诉信(letters of complaint)通常是写给厂家、商店、消费者协会、报界或厂家、商店的上级主管部门,揭发产品质量的低劣、服务态度的糟糕,抱怨不应出现的情况或问题等,以求得解决的信件。写投诉信要实事求是地把问题讲清楚,态度要冷静,做到有礼貌,不能恶言伤人。
当发生事故的时候,如果只是一些很快就能得到解决的小问题(比如保险、保证或是其他合同条款),一封日常投诉信就完全可以了。由于这些小问题一般不会遭到对方的反对,日常投诉信只要清楚、明了、简要就行。下面是写日常投诉信所遵循的法则:
1. 开头就提出要求。
2. 详细解释此要求的原因。
3. 结尾要表示感谢对方的合作。
School Polluted
No. 1 Middle School
March 5, 1997
Dear Editor,
Our school lies at the foot of a mountain with a small river passing by. It used to look like a beautiful garden. There used to be green trees and all kinds of flowers in our school yard all year round.
But great changes have taken place since a chemical works was built near our school two years ago. It produces poisonous gases and pours a large amount of waste water into the river. The terrible pollution has done great harm to us students and teachers as well as to the surroundings.
It's time for us to take steps to protect our surroundings and prevent them from being polluted.
Yours ever,
Wang Hong
【写法指要】
这封信的作者用的是对比法,先写学校的地理位置和原先学校的优美环境,后写化工厂建起后对学校造成的污染,最后提请报界呼吁保护环境的问题。写得有理有据,令人信服。
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投诉信是顾客或客户为了维护自己的权利或者因为对某事不满而写的一种信。你有时可以把投诉信寄给报社,但通常你会把信寄给你所投诉公司的负责人。下面是读文网小编整理的投诉信的写作模板范文,以供大家学习参考。
I will appreciate anything you can do to help me.
I trust you will take my complaints seriously.
I would, however, be perfectly satisfied if you would kindly replace the item or refund my money, whichever is more convenient.
We should be obliged if you could investigate these matters.
We should be thankful if you could give us a refund for the faulty goods.
We shall appreciate very much if you could replace the damaged goods by Tuesday.
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商务英语信函是国际商务活动的重要交流手段,而商务英语投诉信又是其中不可或缺的一种类型。以下是小编整理的一些投诉信模板,希望对英语学习者有帮助。
投诉信
(1)开头:自我介绍,交代投诉内容,表明本信的目的和要求。
(2)正文:说明情况,讲清利害,分析利弊。告诉对方你因此受到的伤害或不便,提出解决问题的建议,表明希望如何处理。
(3)结尾:表达希望问题得到迅速恰当解决的强烈愿望,希望尽快得到满意的答复。
投诉信经典句型归纳
(1)It is a great pity that we find there is something wrong with…
(2)Would you please let me know whether or not you can…as soon as possible?
(3)I hope that my problem will get your kind consideration.
(4)I am sure there are technical or manmade errors involved.
(5)l hope you can make an investigation into this matter as soon as possible.
(6)I hope I can get my refund as soon as possible.我希望能尽快收到退款。
(7)I am writing to make a complaint about…
(8)If it is not properly settled,I would ask you to give my money back, or I would complain to the concerned authorities.
(9)One annoying aspect of your service is…
(10)I have been pleased with your services for years,but now I feel very disappointed.
(11)I would like to draw your attention to the problem/fault…
(12)I am writing to inform you that I find…unsatisfactory.
(13)I wish to express my dissatisfaction/disappointment about…
(14)It would be highly appreciated if you could…
(15)I trust you will take my complaints seriously and…
SAMPLE WRITING
Directions:
You live in a room in college which you share with another student. You find it very difficult to work there because your roommate always has friends visiting. He/She has parties in the room and sometimes borrows your things without asking you.
Write a letter to the Accommodation Officer at the college and:
1) ask for a new room next term,
2) you would prefer a single room,
3) explain your reasons.
Dear Sir or Madam,
I am writing to express/ dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient.
I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties.
To solve this difficulty/ improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution for me is to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.
Yours sincerely,
Li Ming
投诉信的结构
(1)开头:自我介绍,交代投诉内容,表明本信的目的和要求。
(2)正文:说明情况,讲清利害,分析利弊。告诉对方你因此受到的伤害或不便,提出解决问题的建议,表明希望如何处理。
(3)结尾:表达希望问题得到迅速恰当解决的强烈愿望,希望尽快得到满意的答复。
二. 投诉信经典句型归纳
(1)It is a great pity that we find there is something wrong with… 令人非常遗憾的是我们发现……有问题。
(2)Would you please let me know whether or not you can…as soon as possible? 你们是否可以告知我能不能尽快……
(3)I hope that my problem will get your kind consideration。我希望您能考虑一下我的问题。
(4)I am sure there are technical or manmade errors involved.我确信出现了技术或人为的错误。
(5)l hope you can make an investigation into this matter as soon as possible.我希望你们能尽快调查此事。
(6)I hope I can get my refund as soon as possible.我希望能尽快收到退款。
(7)I am writing to make a complaint about… 我写信是为了投诉……
(8)If it is not properly settled,I would ask you to give my money back, or I would complain to the concerned authorities. 如果此事不能妥善解决,我将要求退还支付款项,或者向有关部门投诉。
(9)One annoying aspect of your service is… 你们的服务项目中一个令人不满的地方是……
(10)I have been pleased with your services for years,but now I feel very disappointed. 多年来我一直很满意你们的服务,但现在我非常失望。
(11)I would like to draw your attention to the problem/fault… 我想让您知道这个问题/错误……
(12)I am writing to inform you that I find…unsatisfactory. 我写信是为了告诉你,我发现……令人非常不满意。
(13)I wish to express my dissatisfaction/disappointment about… 我想表达我对……的不满/失望。
(14)It would be highly appreciated if you could… 如果你能……我将万分感谢。
(15)I trust you will take my complaints seriously and… 我相信你会认真对待我的投诉,并且……
三.投诉信参考范文:
Directions:
You live in a room in college which you share with another student. You find it very difficult to work there because your roommate always has friends visiting. He/She has parties in the room and sometimes borrows your things without asking you.
Write a letter to the Accommodation Officer at the college and:
1) ask for a new room next term,
2) you would prefer a single room,
3) explain your reasons.
Don’t sign your own name at the end of your letter, using“Li Ming”instead.
Dear Sir or Madam,
I am writing to express/air dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient.
I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties.
To solve this difficulty/surmount this difficulty/improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution for me is to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.
Yours sincerely,
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如何写投诉信和如何回复投诉信?下面是一个生气的商人写的一封投诉信,信中谈了他的一次不愉快的经历。大家来看一看它是怎么写的吧。
Dear Sir/Madam,
I am writing to you to complain about your hotel. I had a terrible stay in room 5012 of your hotel from the 24th to the 26th of August 2002, when I came to Guangzhou on business.
Firstly, the air-conditioning in my room could not be turned down or switched off. When I asked the reception staff to do something about it, they laughed and told me it was better than being hot. I asked your front of house manager and she told me she would send someone to my room immediately. No one came. As a result, I was very cold every time I was in the room.
Secondly, I found the bathroom dirty and the hot water was always warm.
Thirdly, the noise at night was extremely loud and I found it difficult to sleep. I asked to change rooms, but was told it was impossible because the hotel was full. I paid a lot for my stay in your hotel and expect much better service from such a well-known hotel.
In future, I will not be staying at your hotel again and will inform my business associates of the terrible service.
Yours faithfully,
Do you want to know how to lay out your letters properly?
- Go to Your Questions where we reply to a user's query about letter layout.
受到投诉信你用什么样的语言来应对顾客的投诉。正确的语法会传递准确的信息,适当的场合说合适的语言是非常重要的。
Language Tip for replying to an angry complaint
In the reply to Mr Hakala"s letter, Vincent Li Kit Wai used the expression "I will be checking" and "I will be training".
When you’re writing a letter or e-mail replying to an angry customer who has a complaint, you need to be as impartial and as polite as necessary.Also, in order to transmit the feeling to the customer or client that you are committed to taking action, use ‘will + infinitive’ in sentences you use to promise the customer/client that you want to find a solution to their problem.
For example:·
I will be training staff myself.·
This will not happen again.·
I will investigate the matter...
This transmits a feeling that you strongly intend to take action and leaves the customer or client with a positive feeling that their complaint will be acted on.
下面们继续提供如何写回复投诉信的一些建议,例如:
投诉信应该有哪几部分构成?如何让对方感到你有礼貌,很真诚?
Dear Sir/Madam,
I had the misfortune to spend an evening in your establishment on the 24th of August last and I am writing to you to complain about the awful quality of your food and service.
I reserved a table at your restaurant because a colleague of mine in Shanghai recommended it as a perfect place to show foreign visitors (especially business people) the very best of Shanghainese cuisine. My experience leaves me with little doubt that this is one of the worst restaurants I have ever eaten in.
I arrived with a group of important business clients from Japan at the correct time only to be told that there were no free tables and no record of my reservation. We were told to wait and not offered a drink at your bar or any alternative arrangements. This was embarrassing enough; after 25 minutes’ waiting, I began to get angry and my clients began to show signs of irritation. We were eventually seated at a very small table in a dark corner of the restaurant and still had to wait a further 10 minutes for a menu and someone to come to offer us drinks.
Our two waiters were cold and unfriendly and made no extra effort to help my Japanese clients, even though they were well aware of the fact that I was entertaining them on business. Most of the food was either cold or the portions were very small and one of your waiters refused to return one of the dishes to the kitchen.
I now wonder why my colleague recommended your restaurant and was disgusted at having to pay so much for very little.
I will not be returning and will be warning all my colleagues and business associates to stay away from your terrible restaurant.
Yours sincerely,
Now use the points from the previous pages on what language to use and how to structure your letter to write your own reply.
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现代人的周末过得越来越忙碌,即使是周末也并不都是自己的休闲时光,下面读文网小编为大家带来A busy week英语作文范文,希望对大家有所帮助!
I had a busy weekend last week.
On saturday morning,I do my home work.My home workis very diffcult,SO i wrote it for ages. On saturday afternoon,I went to the library with my mother and go shopping.At night,I watch TV show. On sunday morning,Iplayed with my classmate.On sunday afternoon,I play computer games and wacthed a basketball.
That's my busy weekend,I am very busy but I'm happy!
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英语写作对于提高我们的英语能力十分重要,那么你想知道a picnic这篇的英语作文要怎么写吗?下面读文网小编为大家带来a picnic英语作文范文,欢迎大家学习!
It was a sunny day.We decided to have a picnic outside the city.In the morning,we took an early bus to Nanhui.It was quite a colorful world.There were green trees,orange leaves,red peach blossoms.At noon,we reached the place,we sat by the river bank and took out a lot of things,such as bread,orange juice,apples,cakes,eggs and so on.But all of a sudden,it began to rain.Unluckily there was no shelter nearby.We had to take a bus to go back home in a hurry.
What an unforgettable picnic it was!
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很多同学都不知道以accident为题的英语作文要怎么写,所以下面读文网小编为大家带来accident英语作文,欢迎大家学习!
I was on my home to school yesterday. Suddenly I saw a boy riding a bike past me quickly. He run so fast that he hit a bike at the corning. They both fell on the ground. Luckily they didn't hurt badly. And they didn't quarel. I though we should pay more attention to our safety. We shouldn't rode too fast.
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饮食健康很重要,那么以a healthy diet为题的英语作文到底要怎么写呢?下面读文网小编为大家整理a healthy diet英语作文篇篇范文,希望对你有所帮助!
Last night, I ate a lot of food, such as KTC and ice cream, before I slept, I ate some cold food in the fridge. At midnight, I felt my stomach hurt badly, my family was woke up, they sent me to the hospital. After seeing the doctor, he told me that I had eaten too much food, what’s more, the food was not healthy, so it hurt my stomach. Since then, I realized that I should not eat the rubbish food often, I should keep the healthy diet. Now my diet is regular, I won’t take in much food before sleeping, my body is becoming healthy. In the morning, I eat an egg and make sure I take in enough vitamins. Even when I see the rubbish food is tempting, I take no hesitation to say no to them. I am so proud of myself.
昨晚,我吃了很多事物,比如肯德基和冰淇淋,在睡觉前,我吃了一些在冰箱里面的冷食物。半夜里,我觉得胃疼得厉害,我的家人被吵醒了,他们把我送到了医院。看过了医生以后,医生告诉我吃了太多的东西,而且,吃的都是不健康的食物,因此我的胃才会那么疼。打从那时起,我意识到自己不能经常吃垃圾食品,我应该保持健康的饮食。现在我的饮食很健康,我不会在睡觉前吃很多东西,我的身体变得健康。早上,我吃了一个鸡蛋,确保我吸收足够的营养。即使当我看到很诱惑的垃圾食品时,我也毫不犹豫地说不。我为自己感到自豪。
#p#副标题#e#
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如今人工智能影响着我们生活的方方面面,知道以人工智能影响生活为题的英语作文要怎么写吗?下面读文网小编为大家整理人工智能影响生活英语作文,希望对你有所帮助!
How artificial intelligence changes our life
Artificial intelligence is developing quicker than before. I believe one day, artificial intelligence will be one of the most important concepts likes mobile, car and house. The artificial intelligence may change our life.Firstly, may be we need't do housework any more. The robot can wash the dishes, clean the floor and even help us make the bed. Secondly, the artificial intelligence could be a search website like google, baidu. When we have any trouble, just ask it the question and it will give you the suitable answer. Thirdly, we will not come to school only stay at home to learn from the robot. Fourly, the artificial intelligence will be used as the war, which makes the world become more dangerous than before and this is the outcoming as well. Finally, I guess may be the artificial intelligence can make love with human and help them deliver child.I think the era of artificial intelligence will come sooner and later.
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2023年成人高考专升本英语真题及答案(详解)
成人高考,作为一项国家级的大型考试,承载着无数考生的梦想和期望。经过一上午努力奋斗,2023年10月份成人高考英语科目已经考完,下面小编为大家整理了2023年成人高考专升本英语真题及答案,这些都是由考生回忆整理的,仅供参考!
成人高考英语是必考科目,相对四级英语来说,成考英语的难度要低一些,介于三级到四级之间。很多成考生都没有长期的学习英语,所以刚开始学习难度可能会比较大,但是不用担心,只要坚持学习一段时间,慢慢的我们的学习能力就会加强的。
学习英语尽量开口说,就算记生词也是。把握正确念法,才能帮助记住一个单词。多找文章大声朗诵。成考英语学习没有捷径,学会学习,才能更好地提高复习效率。成人高考属于成人教育的一种,考生几乎都是在职人士,国家自然会有所考量,作为国家选拔人才的一种方式,成人高考采用宽进严出的方式,考试难度并不大。
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人教PEP版三年级上册英语电子课本教材(完整版)
人教版PEP版的教材设计更加科学,提倡“以话为主,以书为辅”的教学理念,更侧重实践,让学生在实践中学习,而人教版则更侧重说说,让学生在许多练习中掌握英语的基本知识和技能。以下是小编为大家收集的关于人教PEP版三年级上册英语电子课本教材的相关内容,供大家参考!
问候和自我介绍:在第一部分,学生学习如何用英语问候和进行自我介绍,包括基本的问候语、介绍自己和问候他人的常见语句。
数字和颜色:在这个单元,学生们学会用英语数数和描述颜色,课程包括数数1到100,如何描述颜色以及练习颜色相关的游戏和绘画活动。
家庭和朋友:在这个单元中,学生们学习介绍自己的家庭成员和朋友。
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人教PEP版小学3年级英语上册(电子课本)
人教版PEP版的教材设计更加科学,提倡“以话为主,以书为辅”的教学理念,更侧重实践,让学生在实践中学习,而人教版则更侧重说说,让学生在许多练习中掌握英语的基本知识和技能。以下是小编为大家收集的关于人教PEP版小学3年级英语上册的相关内容,供大家参考!
(1) 祈使句有两种类型,一种是以动词原形开头,在动词原形之前加do (但只限于省略第二人称主语的句子)。
Take this seat.
Do be careful.
否定结构:
Don't move.
Don't be late.
(2) 第二种祈使句以let开头。
Let 的反意疑问句
a、 Let's 包括说话者
Let's have another try,shall we / shan't we?
= Shall we have another try?
b、Let us 不包括说话者
Let us have another try,will you / won't you?
= Will you please let us have another try?
否定结构:
Let's not talk of that matter.
Let us not talk of that matter.
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义务教育教科书北师大版英语(三年级起点)三年级上册高清
义务教育教科书·英语(三年级起点)三年级上册是人民教育出版社出版的,为了帮助 大家更好的学习。以下是小编为大家收集的关于义务教育教科书北师大版英语(三年级起点)三年级上册的相关内容,供大家参考!
北师大版义务教育教科书·数学·一年级·下册
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考研英语2024备考复习技巧
考研英语分为英语一,英语二。考研英语一和英语二的题型都有英语知识运用、阅读理解和写作。以下是小编为大家收集的关于考研英语2024备考复习技巧的相关内容,供大家参考!
1、考研英语二的总考试时长是180分钟。
2、第一部分的20个选择题,可以安排20分钟。
3、第二部分的A节安排75分钟,B节安排25分钟。预计总时长是100分钟。
4、第三部分的英译汉,安排20分钟。
5、第四部分的Part A安排15分钟,Part B安排25分钟。预计总时长是40分钟。
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硕士研究生考研英语完型填空题及答案(2024)
为了让考研的同学更高效地复习考研英语,小编考研频道已经整理出了2024年考研英语完型填空试题和答案。如果你正在准备考研,不妨了解一下这些资料,希望它们能对你的备考有所帮助。
考研的考场分配根据考生的所在地以及报考学校等进行安排,在职人员考研时,考场一般都会分配在户籍所在地或工作单位所在地。
考研报考同一学校的考生理论上是分配在一个考点,甚至是同一考场的。考研报考同一学校的相同专业和不同专业是一起考试的。因为考研的考点、考场分配是实行统一管理,采取统一分配的原则,便于管理。
考研考场还有另外的分配方法,是划分考研的考场、考点时先按照各省、各市进行统一划分,然后是按照学校进行划分,再次是按照专业进行划分。
总之就是考研考场怎么分配对于考生的影响不大,考生只需要按照准考证所指示的前往指定考点进行考试即可,并且携带相关证件。
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