为您找到与客户投诉的英语相关的共200个结果:
学习外贸英语主要目的是为了更好地应对国际贸易,学习一些常用的外贸英语口语十分重要。下面读文网小编为大家带来接见客户外贸英语口语,欢迎大家学习。
21.We"ll get a taxi from the station.我们到火车站乘出租车。
22.There"s a shuttle bus we can use.我们可搭乘机场班车。
23.I"ve brought my car, so I can drive you to your hotel.我开车来的,所以我开车送你到旅馆。
24.You must be hungry. Shall we get something to eat?
你一定饿了,我们吃点东西好吗?
25.That sounds good. Let"s get something at the hotel restaurant. I feel a little tired.那太棒了,我们就到旅馆餐厅吃点东西,我有点累了。
26.Would you like to have some dinner?
你想吃饭吗?
27.What would you like to eat?
你想吃什么呢?
28.Can I take you out to dinner? It"ll be my treat.我带你出去吃饭好吗?这次我请客。
29.If you"re hungry, we can eat dinner now.如果你饿了,我们现在就去吃饭。
30.Have you had breakfast yet?
你吃过早餐了吗?
31.Yes. It was delicious.是的,味道很好。
32Good. Let"s go to the office.好的,我们去办公室吧。
33.How is your room?
你的房间怎样?
34.Did you sleep well last night?
你昨晚睡得好吗?
35.Why don"t we go to the office now?
为何我们现在不去办公室呢?
36.We"ll start with an orientation video. It runs about 15 minutes.我们将从一个电视简报开始,大概放15分钟。
37.The tour will take about an hour and a half. We ought to be back here by 3:00.参观大概要一个半小时,3点钟以前回到这里。
38.Our new product line has been very successful. We"ve expanded the factory twice this year already.我们新的生产线非常成功,我们今年已把工厂扩展了两倍。
39.I"d like to introduce you to our company. Is there anything in particular you"d like to know?
我将向你介绍我们的公司,你有什么特别想知道的吗?
40.We have some reports to show you for background information.我们还有一些报告向你介绍背景资料。
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下面读文网小编为大家带来职场面试英语口语对话,欢迎大家学习!
您能坐下来喝杯茶吗?
Would you please take a seat and have a cup of tea?
For example:
A: Would you please take a seat and have a cup of tea?
您能坐下来喝杯茶吗?
B: I'd love to. Thank you.我很乐意。谢谢你。
请让他进来。
Please send him in.
For example:
A: Mr. Green,Mr. White is here.格林先生,怀特先生来了。
B: Please send him in.请让他进来。
这边请。
This way please.
For example:
A: This way please.怀特先生,这边请。
B: Thank you very much.非常感谢。
您预约了吗?
Do you have an appointment?
For example:
A: Do you have an appointment?您预约了吗?
B: I'm afraid not.恐怕没有。
他什么时候有空儿和我见面呢?
When is it convenient for him to see me?
For example:
A: When is it convenient for him to see me?他什么时候有空儿和我见面呢? B: I think you'd better leave your card here, and I will contact you later. Is that OK?
我想您最好留下您的名片,迟些时候我再和您联系。这样可以吗?
这件事是私事。
My business is personal.
For example:
A: Would you tell me what you wish to see him about?
能告诉我您见他有什么事情吗?
B: My business in personal.这件事是私事。
能给他留张字条吗?
Will you please write him a note?
For example:
A: Will you please write him a note?能给他留张字条吗?
B: That's a good idea.这个主意不错。
你在等李先生吗?
Are you expecting Mr. Lee?
For example:
A: Are you expecting Mr. Lee?你在等李先生吗?
B: Yes, it is for 2:00,but I'm a little early.
是的,我约好2点,但是我来早了一点儿。
林小姐的办公室从这个门过去。
Ms. Lin's office is just through this door.
For example:
A: This is a very nice office you have.你这间办公室真好。
B: Thank you. Ms. Lin's office is just through this door.
谢谢你。林小姐的办公室从这个门过去。
你可以等一下吗?
Would you like to wait?
For example:
A: Would you like to wait?你可以等一下吗?
B: Yes, that will be fine.可以,没问题。
我来这里是来见约翰。
I'm here to see John.
For example:
A: May I help you?我能帮助您吗?
B: I'm here to see John. 我来这里是来见约翰。
请随便坐。
Please make yourself comfortable.
For example:
A: Please make yourself comfortable.请随便坐。
B: Thank you.谢谢你。
你要咖啡吗?
Can I get you some coffee?
For example:
A: Can I get you some coffee?你要咖啡吗?
B: No, thank you.不要,谢谢。
恐怕托马斯小姐现在不能见你。
I'm afraid Ms. Thomas is unable to meet with you now.
For example:
A: I'm afraid Ms. Thomas is unable to meet with you now.
恐怕托马斯小姐现在不能见你。
B: May I schedule an appointment?我可以安排个时间吗?
• be unable to do 不能做......
我可以进去见林先生吗?
Can I go in to see Mr. Lin?
For example:
A: What can I do for you?能帮助您吗?
B: Can I go in to see Mr. Lin?我可以进去见林先生吗?
张先生正在等你。
Mr. Zhang is waiting for you.
Mr. Zhang is expecting you.
For example:
A: Mr. Zhang is waiting for you.张先生正在等你。
B: Yes. I hate to be late, but I could not find the building.
我知道,我很讨厌迟到,但我找不到你们的办公大楼。
林先生知道你今天早上要来拜访他吗?
Is Mr. Lin expecting your visit this morning?
For example:
A: Is Mr. Un expecting your visit this morning?
林先生知道你今天早上要来拜访他吗?
B: No, he isn't.不,他不知道。
我要等很长时间吗?
Will I have to wait long?
For example:
A: Will I have to wait long?我要等很长时间吗?
B: No, my manager should be able to see you in a minute.
不,我们经理应该很快就能见你。
曲先生正在开会,是急事吗?
Mr. Qu is having a meeting now. Is it urgent?
A: Mr. Qu is having a meeting now. Is it urgent?
曲先生正在开会,是急事吗?
B: Yes, it's a very urgent matter.是的,是紧急事情。
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服务态度不好、产品质量太差,遭遇无良商家,你该怎么办?拨打投诉热线,你知道怎么用英语投诉吗?下面跟着读文网小编一起来学习一下吧。
1. If you are not happy about a repair, go back and complain.
如果你对修理效果不满意,可以再找他们投诉。
2. Beach users have complained about people walking their dogs on the sand.
海滩上的游客投诉有人在沙滩上遛狗。
3. The magazine will desist from such language after receiving complaints.
杂志接到投诉之后将杜绝使用此类语言。
4. People should complain when they consider an advert offensive.
民众如果认为某个广告具有冒犯性就应该投诉。
5. The leaflet explains how to complain to the banking ombudsman.
这份传单介绍了如何向银行意见调查官投诉。
6. If you can't get any satisfaction, complain to the park owner.
如果你得不到任何赔偿,向园区所有者投诉。
7. His persistent attempts to complain to his superiors were blocked and ignored.
他一再试图向上级投诉,但都被挡了回来并置之不理。
8. The approach was intended to short-circuit normal complaints procedures.
这种方法旨在避开正常的投诉程序。
9. My first attempts at complaining were rather tentative.
我刚开始投诉时很犹豫不决。
10. Mr Charles complained, to no effect.
查尔斯先生投诉无果。
11. We have been bombarded with letters of complaint.
我们接二连三收到了大批的投诉信件。
12. I'm going to complain to the manager about this.
我要就这件事向经理投诉。
13. The most common complaint is about poor service.
最常见的投诉与服务差有关。
14. He has complained of being harassed by the police.
他投诉受到警方侵扰。
15. What would you say to Mrs So-and-so who has called to complain about a noisy neighbour?
要是哪位太太嫌邻居太吵闹,打电话投诉,你跟她怎么说?
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投诉指权益被侵害者本人对涉案组织侵犯其合法权益的违法犯罪事实,有权向有关国家机关主张自身权利。投诉人,即为权益被侵害者本人。消费者投诉,是指消费者为生活消费需要购买、使用商品或者接受服务,与经营者之间发生消费者权益争议后,请求消费者权益保护组织调解,要求保护其合法权益的行为。那么你知道投诉的英语单词是什么吗?下面来学习一下吧。
他向警方投诉邻居们太吵闹。
He has complained to the police about rowdy neighbours.
投诉部的接线生
The person manning the phone at the complaints department
我刚开始投诉时很犹豫不决。
My first attempts at complaining were rather tentative.
查尔斯先生投诉无果。
Mr Charles complained, to no effect.
对劣质服务我通常会立刻投诉。
I'm normally quick to complain about shoddy service.
如今,滞留旅客的投诉会像病毒般扩散。
These days complaints from stranded passengers can go viral.
我们没有处理投诉的机构。
We have no machinery for dealing with complaints.
我们已经收到了对该节目的一连串投诉。
We have had a string of complaints about the program.
他们假装误解了我的投诉。
They pretend to misunderstand my complaint.
向投诉部门写信投诉在旅行期间下榻饭店的服务问题。
Write to the complaint department about the service in the hotel on the tour.
接受员工的投诉,管理员工投诉。
Receive and manage employee grievances.
受理生产线上的质量投诉,对投诉进行跟踪,调查,解决和指导。
Daily quality complaint handling and support to the production line.
他在消费者投诉处接柜,专门受理顾客的投诉。
He works as a receptionist and is responsible for answering customer complaints.
管理客户投诉,确保无复发投诉以及达到客户的满意度。
Manage the customer complaints to assure no reoccurrence and customer satisfaction.
因该警察遭投诉,在调查期间已令其暂停职务。
The policeman was suspended while the complaint was investigated.
我们的客户投诉我们的产品品质低劣。
Our customers are complaining of the inferior quality of our products.
民众如果认为某个广告具有冒犯性就应该投诉。
People should complain when they consider an advert offensive.
这种方法旨在避开正常的投诉程序。
The approach was intended to short-circuit normal complaints procedures.
康诺利先生是他们的“现场代表”,要投诉可以和他联系。
Mr Connolly is their 'Man on the spot' and the person you can call if you have a complaint.
建屋互助会处理投诉的方式
The way that building societies deal with complaints
打来投诉的电话太多了,公司的电话总机应接不暇。
The company's switchboard was jammed with complaints.
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展会接待客户是一个需要技巧的工作,懂得一些英语口语也是必须的。接下来小编为大家整理了展会接待客户英语口语,希望这些英语口语能帮到大家。
21 If you have any questions on the details, feel free to ask.如果对某些细节有意见的话,请提出来。
22 I can see you have put a lot of time into it.我相信你在制定这个计划上一定花了不少精力吧。
23 We really wish you'll have a pleasant stay here.我们真诚地希望你们在这里过得愉快。
24 I wonder if it is possible to arrange shopping for us.我想能否在我们访问结束时为我们安排一点时间购物。
25 Welcome to our factory.欢迎到我们工厂来。
26 I've been looking forward to visiting your factory.我一直都盼望着参观贵厂。
27 You'll know our products better after this visit.参观后您会对我们的产品有更深的了解。
28 Maybe we could start with the Designing Department.也许我们可以先参观一下设计部门。
29 Then we could look at the production line.然后我们再去看看生产线。
30 These drawings on the wall are process sheets.墙上的图表是工艺流程表。
31 They describe how each process goes on to the next.表述着每道工艺间的衔接情况。
32 We are running on two shifts.我们实行的工作是两班倒。
33 Almost every process is computerized.几乎每一道工艺都是由电脑控制的。
34 The efficiency is greatly raised,and the intensity of labor is decreased.工作效率大大地提高了,而劳动强度却降低了。
35 All produets have to go through five checks in the whole process.所有产品在整个生产过程中得通过五道质量检查关。
36 We believe that the quality is the soul of an enterprise.我们认为质量是一个企业的灵魂。
37 Therefore,we always put quality as the first consideration.因而,我们总是把质量放在第一位来考虑。
38 Quality is even more important than quantity.质量比数量更为?38 Quality is even more important than quantity.质量比数量更为重要。
39 I hope my visit does not cause you too much trouble.我希望这次来参观没有给你们增添太多的麻烦。
40 Do we have to wear the helmets?我们得戴上防护帽吗?
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商务英语是以适应职场生活的语言要求为目的,内容涉及到商务活动的方方面面。接下来小编为大家整理了客户下订单英语会话,希望对你有帮助哦!
21
A: Our order specified "no substitutions".
B: We were out of the part you needed .
A: We just can’t use this one ,it won’t
work .
B: Is see ,we’ll have it picked up ,in
that case .
A:我们订单上特别裁明了“拒收替代品”。
B:你要的那种零件我们没有货了,
A:这种的我们就是不能用,行不通的。
B:哦,我明白了,这样子的话,我们就把它挑出来。
22
A: Can we substitute the j-123 for the j
113?
B: Is the price the same ?
A: Yes ,just the same .
B: That will be alright with us .
A:以J-123来替代J-113,可以吗?
B:价钱一样吗?
A:一样。
B:那就可以。
23
A: We’re having a lot of trouble filling this order .
B: What seems to be the problem.
A: We’re out of a lot of the items.
B: Let’s see what we can substitute .
A:我们这次供货很有问题。
B:什么样的问题呢?
A:有好几项都缺货了。
B:我们来想看看有没有什么可以代替的。
24
A: Is there any chance that we can substitute this for you ?
B: I’ll have to check with our engineers.
A: I’ll wait until I hear from you .
B: I’ll get back to you as soon as I can .
A:这个可不可能使用代替品呢?
B:我得请教工程师才行。
A:那么我就等你消息,
B:我会尽快给你回音。
25
A: I’m afraid the item you substituted
didn’t work .
B: Was it too big ?
A: Yes ,that’s right.
B: I see ,we’ll take another look at your specifications.
A:你这代替品恐怕不能用。
B:太大了吗?
A:就是啊。
B:哦,我们会再查一直你们的规格说明书。
B:不知道,我问问看。
26
A: We may have to back order three items
on this order .
B: That’s not so good .
A: Can we substitute in these things?
B: I don’t know . I’ll check.
A:这次订的货有三个项目必须要晚点才能交货。
B:这样不太好吧。
A:这几项可以用替代品吗?
27
A: We need these things right away .
B: We’re out of the red adapters.
A: If you have blue ones , send those .
B: Good ,we can do that right away .
A:这此东西我们马上就要。
B:红色的接头没货了。
A:如果有蓝色的,就送蓝色的来吧。
B:好的,立刻就办。
28
A: How’s the order coming along ?
B: We’re going to substitute a better item
for number 3 .
A: At the same price ?
B: Yes , of course .
A:我们订的货怎样呢?
B:我们将以品质较好的来代替三号产品。
A:价钱一样吗?
B:当然一样。
29
A: That about wraps it all up .
B: Yes ,I think so .
A: All we have to do is sign the contract .
B: We can do that at the meeting tomorrow .
A:一切差不多都结束了。
B:是啊。
A:剩下的只要签订个契约就行了。
B:我们明天开会时再签订吧。
30
A: Is the contract all right now ?
B: I think we need to discuss the fifth
clause .
A: Would you like to do that now ?
B: Now is as good a time as any.
A:契约现在这样可以了吧?
B:我想第5条需要讨论一下。
A:你要现在就讨论吗?
B:就现在好了。
31
A: We need to make some changes in this contract .
B: Can we do it right now?
A: No, I need to talk to the home office .
B: Fine .let’s get together again next week.
A:这份契约有几个地方需要修改。
B:现在来修改可以吗?
A:不,我得先跟总公司谈谈。
B:好吧,那就下周再聚会了。
32
A: We’ll have to get this contract typed as soon as possible .
B: My secretary can start on it right away .
A: I think all the changes are easy to see .
B: She won’t have any trouble,
A:我们得尽快把契约书打出来。
B:我的秘书现在就要可以打。
A:我想所有修改过的地方都很容易看出来吧
B:对她不会有什么困难的。
33
A: Are you ready to sign ?
B: I sure am.
A: Here’s a pen .
B: Thank you .
A:准备好可以签名了吗?
B:嗯,可以签了
A:这里有笔。
B:谢谢。
34
A: Where do you want me to sign ?
B: Right here.
A: How’s that?
B: That’s fine .
A:你要我签在哪里?
B:就在这儿。
A:这样子可以吧。
B:可以。
35
A: We can’t sign the contract yet .
B: Why not ?
A: There are some changes the still have to be made .
B: Just let us know when you are ready.
A:我们还不能在契约上签字。
B:为什么不能?
A:有些地方还得修订。
B:那么,准备好了就请通知我们。
36
A: This clause will have to be changed .
B: Just pencil in the changes and we’ll
retype it .
A: Can you read that .
B: Oh, sure .
A:这一条必须更改。
B:修改的地方请用铅笔,我们会重打。
A:看得清楚吗?
B:哦,没问题。
37
A: Who is going to sign the contract for
your side ?
B: The general manager .
A: Shall I make an appointment to see him?
B: Yes .some time next week would be good .
A:谁代表你们这一方签约?
B:我们总经理。
A:我是不是要约个时间跟他见见面?
B:好啊,就下个星期找个时间吧。
38
A: I’d like to look this over before I
sign it .
B: Of course .take your time .
A: It looks fine to me .
B: Just sign there on the bottom .
A:签约之前我想再看过一遍。
B:当然,你慢慢看吧。
A:看起来好像没什么问题。
B:那么,就请在下面这里签个名。
39
A: Here’s my signature .
B: And mine .
A: Let’s go out and celebrate .
B: I think we both need a drink .
A:我签好了。
B:我也是
A:我们到外面庆祝一下吧
B:我想大家都需要喝一杯。
40
A: Here’s your copy of the contract .
B: Good . I ’m glad we’re all done .
A: Yes, it’s nice to be finished .
B: You can say that again.
A:这是你的那一份契约。
B:太好啦,我真高兴一切都成了。
A:是啊,完成了真好。
B:说的是。
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商务英语职业英语的一种。接下来小编为大家整理商务英语口语--会见客户篇。希望对你有帮助哦!
接机后的次日,Brian在公司里,为Johnathan 介绍自己的老板-Mr. Sun……。
B: Mr. Sun, I'd like you to meet Mr. Johnathan Mitchell, sales manager for Nortern Reflections of Canada. (Sun extends hand first; Sun and Mitchell shake hands) Mr. Mitchell, Mr. Steven Sun, general manager of Apex Trading.
孙先生,让我为你介绍加拿大Northern Reflections的业务经理Jonathan Mitchell先生。(孙先生先伸出,两人握手)Mitchell先生,这是Steven孙先生,Apex贸易公司的总经理。
S: It's very nice to finally meet you, Mr. Mitchell after so many phone calls and faxes. (offers his business card first) I'd like you to have my business card.
多次电话、传真往返之后,非常高兴终于见到您,Mitchell先生(先递出名片), 请收下我的名片。
J: Thanks very much, Mr. Sun. Please accept mine. (offers his own card) and please, call me Johnathan. (both look at cards for a few seconds, then put them in wallets-not pockets.)
谢谢您,孙先生。也请收下我的名片(递上自己的名片),叫我Johnathan就行了。(两个人都看了一下对方的名片,放入皮夹而非口袋中)
B: If you don't mind, Johnathan, while you and Mr. Sun get acquainted, I'd like to check the arrangements for the meeting.
如果你不介意,Johnathan在你和孙先生互相认识时,我先失陪,看看会议安排得如何。
J: You're certainly on top of things, Brian.
Brian,一切当然在你掌握之中!
S: (looking at Brian) You'll find Mr. Tayler-Brian - is a force to be reckoned with at Apex Tradig.
(看着Brian)Talyer先生,您会发现Brian是Apex贸易公司的大将。
B: Thanks for the vote of confidence, Mr. Sun. I'll be right back. (leaves room)
孙先生,谢谢你的信任票,我马上回来。(走出房间)
J: He appears to be a top-notch young man, Mr. Sun. Talent and enthusiasm like that are hard to find.
孙先生,他看起来是个有为的青年,难找到像他这样有才干、有热忱的人。
S: Don't I know it. He's doing a great job for us. And please, call me Steven.
我完全同意,他在公司表现不凡,请叫我Steven就行了。
J: Steven, can you tell me in a nutshell what the retail market is like in Taiwan?
Steven,你可以简单地告诉我台湾零售市场的现况吗?
S: Well, as per capita income goes up and up, the growth sector seems to be in the to-end.
唔,由于每人的平均收入不断地增高,市场的发展领域似乎偏向于高价位商品。
J: Retail is going upscale here? Taiwan is certainly growing more quickly than I had imagined.
此地的零售走入高价位了?台湾的发展比我想像得要快多了。
S: Yes. Things certainly have changed since I was a boy. We've developed very quickly.
没错,现在的台湾和我小时候完全不一样了,这里发展得非常快速。
J: Do you think the trend will continue?
你想这种趋势还会维持下去吗?
S: I don't see why not. We do have some problems, but we are still willing to work hard-and wages aren't too high at this point.
我不觉得有什么不行!虽然是有一些问题,但我们仍愿意勤奋工作,而且现阶段工资仍不算太高。
J: Everything I've seen so far is very impressive. Very impressive indeed.
到目前为止,我所看到的一切都令我印象深刻,真的十分深刻。
1. get acquainted (with...)(和`……)认识,熟悉……
这个常用的短语暗示双方从不认识到熟识,“get”可换“become”。若是短语之后,要加上被认识的对象,以介系词“with”连接。
例:Our boss got acquainted with a couple of real estate agents in the golf Club.
(我们老板在高尔夫俱乐部里结识了几位做房地产的商人。)
2. on top of things 完全掌握
字面的意思是将问题克服,高高踩在上面,引申为“控制全局”。
例:The new manager was always worried he wasn’t on top of things.
(新经理一直担心自己无法掌握全局。)
3. (a) force to be reckoned with 值得注意的人物
“(a) force”,“力量”,可以指一个团体、事物或个人;“reckon”在此的意思为“认定”。“a force to be reckoned with”是形容“有成功的条件而值得注意的人物、团体”。
例:The new company will be a force to be reckoned with in the future.
(这家新公司未来值得大家注意。)
4. Don't I know it. 我完全同意!
当此句型以句点(.)而非问号结尾时,表示完全同意对的方意见,为口语用法,强调的是肯定的含意。意思为”我怎会不知道!?;我当然明白这一点!”。
例:You say the discount rate is too low? Don't I know it!
(你说这折扣打得太少?我完全同意!)
5. in a nutshell 简言之
“nutshell”原为“坚果壳”,又指“极小的容器”,故“in a nutshell” 这个副词短语的意思是“简言之”。
例:Bob told us in a nutshell what happened in the managers' meeting.
(Bob简略地告诉我们经理们开会的情形。)
6. growth sector 成长领域
这个经济学上的名词是指经济成长特别快速的领域,“sector”是“区域;部门”的意思。
例:The leisure and entertainment industry is a growth sector in Taiwan.
(休闲娱乐业是台湾目前的成长领域。)
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见客户是应该说些什么呢?接下来小编为大家整理了会见客户英语对话范例,希望对你有帮助哦!
接机后的次日,Brian在公司里,为Johnathan 介绍自己的老板-Mr. Sun……。
B: Mr. Sun, I'd like you to meet Mr. Johnathan Mitchell, sales manager for Nortern Reflections of Canada.(Sun extends hand first;Sun and Mitchell shake hands)Mr. Mitchell, Mr. Steven Sun, general manager of Apex Trading.
孙先生,让我为你介绍加拿大Northern Reflections的业务经理Jonathan Mitchell先生。(孙先生先伸出,两人握手)Mitchell先生,这是Steven孙先生,Apex贸易公司的总经理。
S: It's very nice to finally meet you, Mr. Mitchell after so many phone calls and faxes. (offers his business card first) I'd like you to have my business card.
多次电话、传真往返之后,非常高兴终于见到您,Mitchell先生(先递出名片),请收下我的名片。
J: Thanks very much, Mr. Sun. Please accept mine. (offers his own card)and please, call me Johnathan. (Both look at cards for a few seconds, then put them in wallets-not pockets.)
谢谢您,孙先生。也请收下我的名片(递上自己的名片),叫我Johnathan就行了。(两个人都看了一下对方的名片,放入皮夹而非口袋中)
B: If you don't mind, Johnathan, while you and Mr. Sun get acquainted, I'd like to check the arrangements for the meeting.
如果你不介意,Johnathan在你和孙先生互相认识时,我先失陪,看看会议安排得如何。
J: You're certainly on top of things, Brian.
Brian,一切当然在你掌握之中!
S: (looking at Brian)You'll find Mr. Tayler-Brian - is a force to be reckoned with at Apex Tradig.
(看着Brian)Talyer先生,您会发现Brian是Apex贸易公司的大将。
B: Thanks for the vote of confidence, Mr. Sun. I'll be right back.(leaves room)
孙先生,谢谢你的信任票,我马上回来。(走出房间)
J: He appears to be a top-notch young man, Mr. Sun. Talent and enthusiasm like that are hard to find.
孙先生,他看起来是个有为的青年,难找到像他这样有才干、有热忱的人。
S: Don't I know it. He's doing a great job for us. And please, call me Steven.
我完全同意,他在公司表现不凡,请叫我Steven就行了。
J: Steven, can you tell me in a nutshell what the retail market is like in Taiwan?
Steven,你可以简单地告诉我台湾零售市场的现况吗?
S: Well, as per capita income goes up and up, the growth sector seems to be in the to-end.
唔,由于每人的平均收入不断地增高,市场的发展领域似乎偏向于高价位商品。
J: Retail is going upscale here? Taiwan is certainly growing more quickly than I had imagined.
此地的零售走入高价位了?台湾的发展比我想像得要快多了。
S: Yes. Things certainly have changed since I was a boy. We've developed very quickly.
没错,现在的台湾和我小时候完全不一样了,这里发展得非常快速。
J: Do you think the trend will continue?
你想这种趋势还会维持下去吗?
S: I don't see why not. We do have some problems, but we are still willing to work hard-and wages aren't too high at this point.
我不觉得有什么不行!虽然是有一些问题,但我们仍愿意勤奋工作,而且现阶段工资仍不算太高。
J: Everything I've seen so far is very impressive. Very impressive indeed.
到目前为止,我所看到的一切都令我印象深刻,真的十分深刻。
1. get acquainted (with……)(和`……)认识,熟悉……
这个常用的短语暗示双方从不认识到熟识,“get”可换“become”。若是短语之后,要加上被认识的对象,以介系词“with”连接。
例:Our boss got acquainted with a couple of real estate agents in the golf Club.
(我们老板在高尔夫俱乐部里结识了几位做房地产的商人。)
2. on top of things 完全掌握
字面的意思是将问题克服,高高踩在上面,引申为“控制全局”。
例:The new manager was always worried he wasn't on top of things.
(新经理一直担心自己无法掌握全局。)
3. (a) force to be reckoned with 值得注意的人物
“(a)force”,“力量”,可以指一个团体、事物或个人:“reckon”在此的意思为“认定”。“a force to be reckoned with”是形容“有成功的条件而值得注意的人物、团体”。
例:The new company will be a force to be reckoned with in the future.
(这家新公司未来值得大家注意。)
4. Don't I know it. 我完全同意!
当此句型以句点(。)而非问号结尾时,表示完全同意对的方意见,为口语用法,强调的是肯定的含意。意思为“我怎会不知道!?;我当然明白这一点!”。
例:You say the discount rate is too low? Don't I know it!
(你说这折扣打得太少?我完全同意!)
5. in a nutshell 简言之
“nutshell”原为“坚果壳”,又指“极小的容器”,故“in a nutshell” 这个副词短语的意思是“简言之”。
例:Bob told us in a nutshell what happened in the managers' meeting.
(Bob简略地告诉我们经理们开会的情形。)
6. growth sector 成长领域
这个经济学上的名词是指经济成长特别快速的领域,“sector”是“区域;部门”的意思。
例:The leisure and entertainment industry is a growth sector in Taiwan.
(休闲娱乐业是台湾目前的成长领域。)
转贴于:24EN.COM
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商务英语信函是国际商务活动的重要交流手段,而商务英语投诉信又是其中不可或缺的一种类型。以下是小编整理的一些投诉信模板,希望对英语学习者有帮助。
投诉信
(1)开头:自我介绍,交代投诉内容,表明本信的目的和要求。
(2)正文:说明情况,讲清利害,分析利弊。告诉对方你因此受到的伤害或不便,提出解决问题的建议,表明希望如何处理。
(3)结尾:表达希望问题得到迅速恰当解决的强烈愿望,希望尽快得到满意的答复。
投诉信经典句型归纳
(1)It is a great pity that we find there is something wrong with…
(2)Would you please let me know whether or not you can…as soon as possible?
(3)I hope that my problem will get your kind consideration.
(4)I am sure there are technical or manmade errors involved.
(5)l hope you can make an investigation into this matter as soon as possible.
(6)I hope I can get my refund as soon as possible.我希望能尽快收到退款。
(7)I am writing to make a complaint about…
(8)If it is not properly settled,I would ask you to give my money back, or I would complain to the concerned authorities.
(9)One annoying aspect of your service is…
(10)I have been pleased with your services for years,but now I feel very disappointed.
(11)I would like to draw your attention to the problem/fault…
(12)I am writing to inform you that I find…unsatisfactory.
(13)I wish to express my dissatisfaction/disappointment about…
(14)It would be highly appreciated if you could…
(15)I trust you will take my complaints seriously and…
SAMPLE WRITING
Directions:
You live in a room in college which you share with another student. You find it very difficult to work there because your roommate always has friends visiting. He/She has parties in the room and sometimes borrows your things without asking you.
Write a letter to the Accommodation Officer at the college and:
1) ask for a new room next term,
2) you would prefer a single room,
3) explain your reasons.
Dear Sir or Madam,
I am writing to express/ dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient.
I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties.
To solve this difficulty/ improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution for me is to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.
Yours sincerely,
Li Ming
投诉信的结构
(1)开头:自我介绍,交代投诉内容,表明本信的目的和要求。
(2)正文:说明情况,讲清利害,分析利弊。告诉对方你因此受到的伤害或不便,提出解决问题的建议,表明希望如何处理。
(3)结尾:表达希望问题得到迅速恰当解决的强烈愿望,希望尽快得到满意的答复。
二. 投诉信经典句型归纳
(1)It is a great pity that we find there is something wrong with… 令人非常遗憾的是我们发现……有问题。
(2)Would you please let me know whether or not you can…as soon as possible? 你们是否可以告知我能不能尽快……
(3)I hope that my problem will get your kind consideration。我希望您能考虑一下我的问题。
(4)I am sure there are technical or manmade errors involved.我确信出现了技术或人为的错误。
(5)l hope you can make an investigation into this matter as soon as possible.我希望你们能尽快调查此事。
(6)I hope I can get my refund as soon as possible.我希望能尽快收到退款。
(7)I am writing to make a complaint about… 我写信是为了投诉……
(8)If it is not properly settled,I would ask you to give my money back, or I would complain to the concerned authorities. 如果此事不能妥善解决,我将要求退还支付款项,或者向有关部门投诉。
(9)One annoying aspect of your service is… 你们的服务项目中一个令人不满的地方是……
(10)I have been pleased with your services for years,but now I feel very disappointed. 多年来我一直很满意你们的服务,但现在我非常失望。
(11)I would like to draw your attention to the problem/fault… 我想让您知道这个问题/错误……
(12)I am writing to inform you that I find…unsatisfactory. 我写信是为了告诉你,我发现……令人非常不满意。
(13)I wish to express my dissatisfaction/disappointment about… 我想表达我对……的不满/失望。
(14)It would be highly appreciated if you could… 如果你能……我将万分感谢。
(15)I trust you will take my complaints seriously and… 我相信你会认真对待我的投诉,并且……
三.投诉信参考范文:
Directions:
You live in a room in college which you share with another student. You find it very difficult to work there because your roommate always has friends visiting. He/She has parties in the room and sometimes borrows your things without asking you.
Write a letter to the Accommodation Officer at the college and:
1) ask for a new room next term,
2) you would prefer a single room,
3) explain your reasons.
Don’t sign your own name at the end of your letter, using“Li Ming”instead.
Dear Sir or Madam,
I am writing to express/air dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient.
I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties.
To solve this difficulty/surmount this difficulty/improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution for me is to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.
Yours sincerely,
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客户端或称为用户端,是指与服务器相对应,为客户提供本地服务的程序。除了一些只在本地运行的应用程序之外,一般安装在普通的客户机上,需要与服务端互相配合运行。你知道客户端用英语怎么说吗?下面来学习一下吧。
邮件客户端 Mozilla Thunderbird ; Foxmail ; Email Client ; Mutt
智能客户端 smart client ; Issuevision ; SmanClient ; Smpaintings Client
客户端设备 CPE ; Customer Premises Equipment ; Client Device ; DSL CPE
FTP客户端软件 CrossFTP Pro ; SmartSoft SmartFTP Client Ultimate ; Core FTP Pro ; SmartFTP
客户端请求 client request ; client coordinate ; String cltRequest
电子邮件客户端 Mail Client ; Kaiten Email ; Email ; DeskTask
客户端游标 client cursor ; kursor kliencki ; istemci imleci ; client-side cursor
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如果想要出国旅游,那就有必要学习一些常用旅游情景对话,那么你想学习一些有关投诉的常用旅游英语口语吗?下面读文网小编为大家带来投诉抱怨旅游英语情景对话,欢迎大家学习!
A:Housekeeping. May I help you?
A:房务管理部。我能为您服务吗?
B:Yeah, the people in the next room are a little loud. Could you do something about it?
B:是的,隔壁房间的客人有点吵。你可以帮我处理一下吗?
A:Of course. What room are you in , sir?
A:当然。先生,请问您在哪一间房?
B:I'm in Room 215.
B:我在215号房。
A:And do you know which room the noise is coming from?
A:您知道噪声是从哪间房传来的吗?
B:I don't know the number, but it's definitely the room that's next to the stairs.
B:我不知道房问号码,但一定就是楼梯旁边的那间。
A:Thank you. We'll take care of it. Please let us know if there's anything else we can do to make your stay more comfortable.
A:谢谢您,我们会处理的。为了让您住得更舒适,如果您有其他任何我们可以为您服务的,请您告诉我们。
B:OK.thanks. I really appreciate it.
B:好的。谢谢。真的很感谢你。
A:Maintenance Department. May I come in?
A:维修部。我可以进来吗?
B:Come in , please.
B:请进。
A:Did you call us?
A:是您给我们打电话的吗?
B:Yes. The television is not working properly.
B:是的。这个电视有些毛病。
A:What's the problem?
A:有什么问题?
B:The remote control doesn't work. I turned on the television , but I can't change the channel.
B:遥控器有问题。我把电视打开了,但是我无法换台。
A:Let me have a look. I think the batteries should be changed. Let me replace them with new ones. Now, it's working.
A:让我看看。我想电池可能该换了。我换上新的。好,现在行了。
B;That's great.
B:太好了。
A:Is there anything else I can do for you?
A:还有什么其他问题吗?
B:No , thanks.
B:没有了。
A:If you have any problems,just call us.
A:如果有问题,请给我们打电话。
B:OK. Thank you.
B:好的。谢谢。
A:Room Service. May I help you?
A:房间服务。有什么可以效劳?
B:This is Room 603. I'm afraid that the heating system doesn't work. It's very cold here.
B:这是603号房。好像是暖气系统坏了,这里很冷。
A:Have you switched on the radiator?
A:您有没有开暖炉?
B:Yes. I have switched it on for a long time. The room is still very cold.
B:有,我已开了很长时间了,但房间依然很冷。
A:We're terribly sorry for that. We'll send our staff io fix it now. Or do you want to change your room?
A:真是对不起。我们会派员工去维修。或者您想调房吗?
B:I prefer not to move first.
B:我暂时不想调房。
A:OK. Is it convenient for us to come now?
A:好的。我们现在就来您方便吗?
B:Yes , please.
B:方便。
A:Good morning,Maintenance Department.
A:早上好,工程部。
B:Hello. I'm having a problem with my air conditioner.
B:你好。我的空调机出毛病了。
A:Which air conditioner?
A:哪里的空调机?
B:The one in the bedroom.
B:在卧室里的那台。
A:What seems to be the problem?
A:请问是什么毛病?
B:There's no cold air coming out.
B:没有冷气。
A:May I have your room number,please?
A:请问您的房间号码?
B:512.
B:512.
A:OK,we'll send someone up to check it.
A:好的,我们派人上去检查一下。
B:I'm going out right now. But that's all right, you can come when I've gone.
B:我正要出去。不过没关系,你们可以在我走以后来。
A:Fine. The housekeeper will open the door and stay in the room with the repairmen.
A:好的,服务员会打开房间门并和修理工一起待在您的房间。
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任何到过Sonic(索尼克)公司的人都能感受到,并没有达到期望。如果你是一家小公司的老板,你很有可能更讨厌“期待”这个词。顾客有大量你能满足的梦想与需求,并且很多情况下你都视而不见。
在技术行业里,“期待值”特别折磨人。诸如“云端”的概念都不例外。云端就是那些庞大的悬浮物,以成千上万,瞬息万变的形态流动着,所以你不能责怪人们总是认为“世事皆有可能”。但当你在筹划着一笔预算,你并不能满足每一个奇思妙想,所以有一部分的责任——肯定是令人振奋的,运行一家公司就是要学会预设和满足客户的期待。下面这篇文章重点谈谈如何吸引优质客户。
When you lose a customer, treat it as an opportunity to attract a better one. Armed with new knowledge about who you do and don’t want to work with, you can revisit your branding, up proactive communication, and apply the bandaid when necessary. We all dream of being comfortable enough to turn down customers we know aren’t a good fit, but for most businesses that’s not an option. Instead, you’ll better yourself for next time, and the time after that.
当你失去了客户,把这当作一次获取更好客户的经验。以新知识武装自己,明确自己的合作意愿,你能重新审视自己的品牌,主动与对方交流,在必要时申请援助。我们都想象能够舒适地处理不合格的客户关系,但对于大多数的企业来说不是一个选择,相反,你只有不断地完善自己,一次又一次地。
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如果你懂得如何夸奖客户,也许对你的生意也会有很大的帮助。接下来小编为大家整理了夸奖客户英语表达,希望对你有帮助哦!
Bright,aggressive applicants. 反应快、有进取心的应聘者。
Ambitious attitude essential. 有雄心壮志。
Having good and extensive social connections. 具有良好而广泛的社会关系。
Being active, creative and innonative is a plus. 思想活跃、有首创和革新精神尤佳。
With good analytical capability. 有较强的分析能力。
Mature,dynamic and honest. 思想成熟、精明能干、为人诚实。
Excellent ability of systematical management. 有极强的系统管理能力。
Ability to work independent1y,mature and resourcefu1. 能够独立工作、思想成熟、应变能力强。
A person with ability plus flexibility should app1y. 需要有能力及适应力强的人。
A stable personality and high sense of responsibility are desirable. 个性稳重、具高度责任感。
Work well with a multi-cultural and diverse work force. 能够在不同文化和工作人员的背景下出色地工作。
Initiative,independent and good communication skill. 积极主动、独立工作能力强,并有良好的交际技能。
Willing to work under pressure with leardership quality. 愿意在压力下工作,并具领导能力。
Willing to assume responsibilities. 应聘者须勇于挑重担。
Mature,self-motivated and strong interpersonal skills. 思想成熟、上进心强,并具极丰富的人际关系技巧。
Energetic,fashion-minded person. 精力旺盛、思想新潮。
With a pleasant mature attitude. 开朗成熟。
Strong determination to succeed. 有获得成功的坚定决心。
Strong leadership skills. 有极强的领导艺术。
Ability to work well with others. 能够同他人一道很好地工作。
Highly-motivated and reliable person with excellent health and pleasant personality. 上进心强又可靠者,并且身体健康、性格开朗。
The ability to initiate and operate independently. 有创业能力,并能独立地从业。
Strong leadership skill while possessing a great team spirit. 有很高的领导艺术和很强的集体精神。
Be highly organized and effecient.工作很有条理,办事效率高。
Willing to learn and progress. 肯学习进取。
Good presentation skills. 有良好的表达能力。
Positive active mind essential. 有积极、灵活的头脑。
Ability to deal with personnel at all levels effectively. 善于同各种人员打交道。
Have positive work attitude and be willing and able to work diligently without supervision. 有积极的工作态度,愿意和能够在没有监督的情况下勤奋地工作。
Young,bright,energetic with strong career-ambition. 年轻、聪明、精力充沛,并有很强的事业心。
Good people management and communication skills. Team player. 有良好的人员管理和交际能力。能在集体中发挥带头作用。
Able to work under high pressure and time limitation. 能够在高压力下和时间限制下进行工作。
Be elegant and with nice personality. 举止优雅、个人性格好。
With good managerial skills and organizational capabilities. 有良好的管理艺术和组织能力。
The main qualities required are preparedness to work hard, ability to learn, ambition and good health. 主要必备素质是吃苦耐劳精神好、学习能力优、事业心强和身体棒。
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投诉信是顾客或客户为了维护自己的权利或者因为对某事不满而写的一种信。你有时可以把投诉信寄给报社,但通常你会把信寄给你所投诉公司的负责人。下面是读文网小编整理的投诉信的写作模板范文,以供大家学习参考。
I will appreciate anything you can do to help me.
I trust you will take my complaints seriously.
I would, however, be perfectly satisfied if you would kindly replace the item or refund my money, whichever is more convenient.
We should be obliged if you could investigate these matters.
We should be thankful if you could give us a refund for the faulty goods.
We shall appreciate very much if you could replace the damaged goods by Tuesday.
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下面是读文网小编整理的日常英语对话:客房投诉,欢迎大家阅读!
A:Good morning,Maintenance Department.
A:早上好,工程部。
B:Hello. I'm having a problem with my air conditioner.
B:你好。我的空调机出毛病了。
A:Which air conditioner?
A:哪里的空调机?
B:The one in the bedroom.
B:在卧室里的那台。
A:What seems to be the problem?
A:请问是什么毛病?
B:There's no cold air coming out.
B:没有冷气。
A:May I have your room number,please?
A:请问您的房间号码?
B:512.
B:512.
A:OK,we'll send someone up to check it.
A:好的,我们派人上去检查一下。
B:I'm going out right now. But that's all right, you can come when I've gone.
B:我正要出去。不过没关系,你们可以在我走以后来。
A:Fine. The housekeeper will open the door and stay in the room with the repairmen.
A:好的,服务员会打开房间门并和修理工一起待在您的房间。
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对于刚刚开始接触国际贸易的人来说,不易把握商务信函的语气和句式。这次小编给大家提供一些索赔和投诉信中经常用到的句子,希望可以给大家一点启发。
1. I am writing for a replacement of the dictionary included. 特函要求替换随信寄去的字典。
2. Would you please correct your shipment by sending the order No. 2530 by the first available vessel? 请把我方2530号订单项下的货物用第一艘可订到仓位的货船运来,以纠正你方发货错误。
3. It would be highly appreciated if you could look into the personal computers, which should have reached our destination two weeks ago. 我方订购的个人电脑应在两周前到货,请查询有关交货情况。
4. On comparing the goods received with the sample supplied, we were sorry to notice the great differences in the designs of the machines. 比较收到的货物和样品,发现机器在设计上有很大的差异,甚感遗憾。
5. We feel it necessary to inform you that your last delivery of our order is not up to the usual standard. 我们有必要通知你们上次交货达不到通常标准。
6. Upon inspection, it was found that the total content had been short-delivered by 1.5 tons. 经检验,这批货短交了1.5吨。
7. After having the boxes examined we found that they were not strong enough for long distance delivery. 经检查,我们发现箱子不够坚固,不宜做长途运货之用。
8. It is regrettable to see that the chemical content of Item 022 is not up to the percentage contracted. 很遗憾,022项货所含的化学成分没达到合同规定的百分比。
9. There is a discrepancy in colors between the received materials and the samples. 收到的材料和样品颜色不同。
10. While placing our order we emphasized that any delay in delivery would definitely add to the cost of the goods. That is why we have to raise a claim on refunds for the loss incurred. 订货时,我们已强调任何交货延迟将无疑增加货物的成本。故此,我们必须索回由此产生的损失费。
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商务英语内容涉及到商务活动的方方面面,包括带领客户参观工厂的英语对话口语。接下来读文网小编为大家整理了带客户参观工厂英语对话,希望对你有帮助哦!
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A: This is our latest product .
B: When is it going to be on the market?
A: It will be out next month .
B: Could I have this sample free of charge?
A:这是我们的最新产品。
B:什么时候上市啊
A:下个月即可推出。
B:这样品可以免费送我吗?
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A: I’d like to take these catalogs with me .
B: Sure . go right ahead .
A: And I want these price lists as well.
B: Please take whatever you like .
A:这些目录我想带走。
B:好啊,请便。
A:还有这些价目表我也要。
B:请随意拿取吧。
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A: How is the product selling ?
B: It’s selling well .
A: What are the selling points of your product ?B: Compared with competing products , ours is smaller and lighter.
A:这产品卖得怎么样?
B:卖得很好啊!
A:你们的销售重点是什么呢?
B:比起其它竞争产品,我们的比较轻巧。
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A: I ’m not sure how this works.
B: Would you like me to demonstrate it for you?
A: Can you ?
B: Sure .no problem at all.
A:我不懂这是如何操作的。
B:要不要我来为你示范一下?
A:可以吗?
B:当然,没问题。
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电话往来是外企办公的一部分。得体娴熟的英文会在生意上帮你不少忙哦!这次就来给你一些非常实用的句子,关于转接客户来电用英语如何说。
A: Stone Corp. Hi, Mary speaking.四通公司,您好,我是Mary.
B: Hello, I'd like to speak to Mr. Hunter, please.你好,我想找Hunter先生。
A: May I ask who is calling, please?请问您是哪位?
B: My name is Herbert Wood of IBM Computer Company.我是IBM电脑公司的Herbert Wood.
A: Thank you, Mr. Wood. One moment, please… (into PBX) Mr. Hunter, Mr. Wood of IBM Computer Company is on the line.谢谢,Wood先生,请稍等。(打内线电话)Hunter先生,IBM电脑公司的Wood先生找您。
C: Can you find out what he wants?你可以问他有什么事吗?
A: Yes, Mr. Hunter. (to caller)I'm sorry to have kept you waiting, Mr. Wood. Mr. Hunter is rather busy right now and would like to know what you wish to speak to him about.好的,Hunter先生。(对来电者说)对不起Wood先生,让您久等了。Hunter先生现在非常忙,他想知道你有什么事对他说。
B: Yes, I want to buy some computer software and talk about developing some other software. I don't know whether he is interested in that or not?是的,我想买一些计算机软件,另外再谈一谈开发一些其它的软件。我不知道他是否有兴趣。
A: I see. Thank you very much, Mr. Wood. Would you wait a moment, please?(to PBX) Mr Hunter, Mr. Wood wants to buy some computer software.我明白了,非常感谢,Wood先生。请你等一下好吗?(打内线电话)Hunter先生,Wood先生想买一些计算机软件。
C: I see. Put him on line two.好的,请转到2号线。
A: Yes, Mr. Hunter. (To caller) Mr. Wood, I'm very sorry to have kept you waiting. I'll put you through to Mr. Hunter.好的,Hunter先生。(对来电者)Wood先生,不好意思让你久等了,我把你的电话接给Hunter先生。
A: Good afternoon, Sales Department. May I help you?下午好,销售部,我能帮你什么忙吗?
B: Could I speak to Mr. Bush, please?可以和Bush先生说话吗?
A: I'll see if he is available. Who shall I say is calling, please?我要看一看他是否在。请问我得告诉他谁打来的?
B: John Smith.
A: Hold the line, please. Mr. Bush is in a meeting with the Managing Director at the moment, I'm afraid. Can I help you?请别挂机,Bush先生正在和总经理开会,我可以帮你忙吗?
B: Well, I want to discuss with him the new contract we signed last week.好的,我想跟他讨论一下我们上星期签订的合同。
A: I don't think the meeting will go on much longer. Shall I ask him to call you when he is free?我想会议不会开得太久,我让他有空给你打电话,好吗?
B: Yes, that would be easiest.是的,那样最好了。
A: Could I have your name again, please?请再一次告诉我你的姓名,好吗?
B: Yes. It's John Smith.好的,我叫John Smith.
A: And the number?电话号码呢?
B: 021-64358796
A: OK. You'll be hearing from Mr. Bush later in the morning then, Mr. Smith.好的,Smith先生,早上晚些时候,你会收到Bush先生的电话。
B: Thank you for your help. Good-bye.谢谢你的帮助,再见。
A: You are welcome. Good-bye.别客气,再见。
A: Madison Industries. This is Cathy Winer speaking. Can I help you?Madison工业,我是Cathy Winer,我能帮您吗?
B: Good afternoon. Could you connect this call with Mr. Black, please?下午好,麻烦你接到Black先生,好吗?
A: May I know who's calling?请问您是哪位?
B: This is Mary Fox of A.B.C. Computer Co…I'm calling on behalf of Mr. Tom Backer, the general manager of our company.这里是A.B.C电脑公司的Mary Fox.我是替我们公司总经理Tom Backer先生打电话。
A: I am sorry, Ms. Fox. Mr. Black is now in a meeting. May I have your number and ask him to call back later?对不起,Fox小姐。Black先生正在开会,请告诉我你的电话号码,我会让他给你打电话的,好吗?
B: I'm afraid Mr. Baker would like to speak to Mr. Black right now. He has got an urgent matter to discuss with Mr. Black without delay.我想Baker先生想现在和Black先生说话,他有紧急事情与Black先生商量,不能拖延。
A: OK. Then, would you please hold the line?(one minute later)好的,请你别挂机。(一分钟后)Ms. Fox, the line is through. Mr. Black is ready to answer the call. Go ahead. Fox小姐,电话接通了,Black先生可以和你通话了,请吧。
B: Thank you for your kind assistance, Ms. Winer非常感谢你的善意帮助,Winer小姐。
A: You are welcome.别客气。
A: Good morning. NTT Co…早上好,NTT公司。
B: Hello. May I speak to Mr. Ira Black, head of the Export Section, please?你好,可以和出口部负责人Ira Black先生通话吗?
A: I'm sorry. Mr. Black has just gone out. May I ask who's calling?对不起,Black先生刚出去。可以问一下您是哪位吗?
B: This is John Carter from Ace Consultant. Would you please tell me when I could get a hold of him?我是Ace咨询公司的John Carter.请你告诉我什么时候能找到他。
A: I really have no idea when Mr. Black could be available in the office. Could you call back later or would you mind leaving a message?我真的一点都不知道Black先生什么时候会在办公室。您可以过一会儿再打来或者给他留言吗?
B: I think it's better for me to leave a message. But it's important and urgent. Please make sure he gets this message.我觉得还是留下一个口信比较好。不过这件事很要紧,请一定将留言传达给他。
A: I see. I'm sure to pass your messages to Mr. Black.明白了,我一定把您的留言传达给Black先生。
B: Good. Would you mind telling him that due to some sudden changes, do not fill out any orders for NNC Corporation until further notice?It's very important. I'll explain later.那就好,你可以告诉他,由于意外变化,在进一步通知之前,请勿给NNC公司发货。事关重大,稍后我会做出解释。
A: Okay, let me repeat your message to see if I've got it all.行。我重复一遍留言,看看是否记全了.
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